As a Technical Support Manager at Cloudflare, you will lead and coach a team of technical support engineers, manage individual and team projects, improve support tools and processes, and work collaboratively with other teams. Your role involves providing excellent customer support and communicating customer needs back to the company.

Network Security Engineers provide premium-level support for Cloudflare's security products, analyze threats, implement mitigation strategies, and improve tools by collaborating with Engineering and Product teams. They monitor alerts, communicate with customers, and compare traffic signatures to identify malicious activities. Responsibilities also include DDoS mitigation and configuring security monitoring tools.