Top Customer Success Jobs in Singapore
As a Senior Customer Success Manager at Wise Platform, you will manage operational relationships with enterprise-level partners, analyze partnership performance, identify opportunities for improvement, and drive strategic operational projects. You will also be involved in scaling internal operations and improving customer support efficiency through data analysis and feedback collection.
The Customer Success Lead will build and manage a team to enhance partner satisfaction by overseeing API integrations, improving operational processes, and implementing technical solutions. Key responsibilities include analyzing data for improvements, leading partner relationships, and ensuring high-quality service delivery.
As a Business Customer Support Associate at Wise, you will assist business customers through phone and email communication, ensuring smooth experiences and building long-lasting relationships. The role involves solving complex issues, collaborating with other teams, and developing skills through mentoring and projects.
The Workforce Management Senior Specialist will optimize scheduling of agents, create health reports, manage forecasts, and improve SLAs. This role involves data analysis and process improvement opportunities while collaborating with various teams to enhance operational efficiency and support. The specialist will also directly communicate and align with stakeholders on priorities and action plans.
The Customer Support Associate will assist customers in using Wise's multi-currency banking platform, providing support via email, phone, and chat. They are expected to work flexible hours, prioritize customer satisfaction, and collaborate with other teams. Opportunities for mentoring and skill development are available.
As a Knowledge Management Specialist at Wise, you will support the Knowledge Management team in building and maintaining a centralised knowledge base to enhance operational efficiency and customer service. Responsibilities include executing the Knowledge Management Lifecycle, converting tacit knowledge to explicit knowledge, promoting knowledge sharing, and participating in project-related tasks and meetings.
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