As a Customer Success Manager in the Scale team at Braze, responsibilities include owning client renewals, retention, and net retention targets, being the main point of contact for customers, driving feature adoption, maintaining strong customer relationships, analyzing product usage, providing ongoing support and education, and collaborating with internal teams.

As a Customer Success Manager II at Braze, you will take on a hybrid of Enterprise and Scale accounts, largely focused on accounts in Thailand. Your responsibilities include owning customer relationships, driving product adoption, and advocating customer feedback to the product team. You will work with technically savvy clients to maximize product usage, achieve client renewals, and provide ongoing education and support.

As a Customer Success Director at Braze, you will lead the Customer Success teams in APAC, manage business relationships, minimize risks, and support growth opportunities to achieve KPIs. You will be a key member of the leadership team responsible for guiding the department and shaping the future of the business.