Own a portfolio of customers as a strategic technical advisor, guiding onboarding, adoption, maturity, value realization, and account health. Use AI-driven signals to identify risks and growth opportunities, translate business priorities into technical plans, lead outcome reviews, and provide renewal and expansion insights to Sales. The role requires technical fluency in DevOps, software engineering, CI/CD, Git, code quality, and security, combined with strong communication, analytical ability, and customer-facing judgment.