Manages technical and operational relationships with acquiring and processing customers across onboarding, implementation, integration, launch, and ongoing operations. Provides technical consultancy, coordinates internal specialists, oversees customer technology projects, resolves complex issues, and supports escalations. Partners with commercial account managers and cross-functional teams while translating business needs into technical actions and maintaining trusted customer relationships.

Manage strategic B2B security-solution partners from onboarding through ongoing relationship management. Monitor adoption, satisfaction, performance, revenue, and service levels; lead governance and executive business reviews; identify risks and expansion opportunities; and execute joint growth plans. Collaborate across Product, Sales, Marketing, and Customer Success to improve partner outcomes, renewals, adoption, and revenue. Represent partner needs internally and use analytics and AI-driven insights to guide scalable recommendations.