Leads and coaches a team of Outcomes Architects responsible for workflow adoption, value realization, renewals, expansion, and at-risk account recovery. Builds operating cadences, inspection processes, and performance standards; supports hiring, onboarding, and development; and partners with Sales, Solutions Consulting, Services, Support, Product, and RevOps. Drives customer and commercial outcomes through discovery, workflow design, implementation planning, executive value reviews, and renewal readiness.