Leads a distributed Asia Pacific team of Customer Success Architects and Managers responsible for customer adoption, account health, satisfaction, advocacy, and renewals. Coaches team members, manages staffing and resources, develops executive customer relationships, supports escalations, and partners with Sales, Product, Engineering, and Professional Services. Improves customer success processes, tools, and execution while driving measurable outcomes and software consumption.

Senior individual-contributor who partners with enterprise and government customers in Singapore to drive GitLab adoption, shape multi-year DevSecOps and cloud platform strategy, resolve escalations, deliver technical enablement, and influence retention and expansion through executive-level engagement and measurable success plans.