Serve as customers' primary trusted advisor to drive renewals, retention, feature adoption, and advocacy. Build success plans, analyze product usage, run executive reviews, coordinate cross-functional support (technical, onboarding, deliverability), mentor junior staff, and travel onsite as needed to ensure customers meet objectives and identify upsell opportunities.

Lead Solutions Consulting team, manage and hire Solutions Consultants, provide expertise to customers, and mentor team members. Requires strong communication and multitasking skills.