Owns the technical relationship for enterprise Dynatrace customers, driving platform adoption, health, optimization, consumption, and business value. Leads success planning, executive reviews, escalations, case management, change windows, upgrades, release reviews, and enhancement advocacy. Advises on observability architectures, cloud-native environments, and ITSM integrations while coordinating cross-functional teams. Supports strategic production changes and critical events, identifies risks, and serves as the primary technical contact throughout long-term customer engagements.