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An Overview of this role
The Zuora Engineer will be responsible for the operational ownership of finance and accounting software applications within our enterprise applications team. This key position supports and develops our core business processes, including Quote-to-Cash, Procure-to-Pay, and Record-to-Report workflows. You'll work at the intersection of technology and business strategy, driving billing, subscription management, and revenue recognition efficiency while enabling seamless integrations across our platforms.
What You’ll Do
- Design and implement end-to-end Quote-to-Cash workflows, addressing complex subscription models, renewals, and amendments in Zuora
- Develop, test, and maintain Zuora subscription billing and Zuora Revenue solutions
- Create and manage complex processes systematically in collaboration with management and departments
- Integrate Zuora with other systems such as Zuora CPQ, NetSuite, Stripe, Avalara, and web-based customer platforms
- Manage subscription product catalogs with detailed configuration requirements to implement additional subscription models
- Create and maintain customizations, custom workflows, data exports, and data imports within Zuora
- Troubleshoot and resolve issues related to Zuora integrations and customizations
- Train new and existing users on system functionality and provide technical support
- Document processes, policies, application configurations, and help materials
- Keep application users informed about system functionality and enhancements
- Log and track identified system problems through resolution
- Proactively identify opportunities for improvement across the finance systems landscape
What You’ll Bring
- 4+ years of hands-on experience implementing Zuora CPQ/Billing Products end-to-end
- Strong understanding of the Zuora platform, Zuora Admin, Zuora objects, APIs, and Zuora 360
- Experience with Apex, Visualforce, Lightning, Flows, and Approval Processes
- Experience implementing Salesforce CPQ solutions aligned with finance and operational requirements
- Proven experience in reducing manual billing errors through process automation
- Understanding of relational databases and data integration tools
- Experience with ASC606, IFRS15, and SOX Compliance
- Ability to work independently and collaborate with cross-functional teams
- Excellent communication and analytical skills with close attention to detail
- Bachelor's degree in Computer Science or relevant field, or equivalent work experience
Must Have
- Hands-on Zuora development experience, specifically with Zuora CPQ and Billing modules
- Working in PST hours
- Willingness to be on-call for critical billing cycles and system issues.
- Experience with Zuora Billing Administration, including product catalog management and rate plan configuration
Nice to Have
- Zuora Billing & Revenue certifications
- Experience with NetSuite, Workato, and Dell Boomi
- Experience with Coupa, Zip & Navan
- Experience working in an Agile development environment
- Experience enhancing reporting capabilities for financial forecasting and compliance audits
About the Team
Our Enterprise Applications Engineering team is a diverse group of technical specialists dedicated to building and maintaining the critical finance systems that power our company's growth. We work in a collaborative environment where innovation and efficiency are highly valued. The team consists of developers, architects, and analysts with specialized expertise across Zuora, Salesforce, NetSuite, and other integrated platforms. As we continue to grow, we're looking for passionate experts who can bring fresh perspectives to our subscription management and billing operations.
How GitLab will support you
- Benefits to support your health, finances, and well-being
- All remote, asynchronous work environment
- Flexible Paid Time Off
- Team Member Resource Groups
- Equity Compensation & Employee Stock Purchase Plan
- Growth and development budget
- Parental leave
- Home office support
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us.
GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.
