WW Project / Program Manager

Job Description

As Global Program / Project Manager in Commercial Operations – UOT - Technology and Tools Team you will utilize your Program / Project Management skills to engage in high impact Agilent-wide and Commercial specific initiatives, in support of Agilent’s key strategies.

You will be part of highly-talented, multi domain and international group of Project Managers & Business Process Experts, applying your domain process expertise, functional system and architecture knowledge to enable and transform Agilent's one Commercial Organization with innovative business technology capabilities, while ensuring top performance for existing toolset, meeting business objectives.

Primary Functions:

• Lead, or co-lead high impact global and regional projects and programs as per agreed milestones and budget, to deliver business results.

• Participate in projects or programs, providing subject matter (domain) expertise in the areas of: Sales, Customer Operations, Contact Center or Service / Service Delivery, and Data Management.

• Ensures alignment of business solutions with Commercial Strategic Technology roadmaps

• Collaborate and partner with other stakeholder organizations within Agilent, such as: Commercial Operations functions, IT, Sales, Customer Operations, Service, Contact Center, Digital and Data Operations and Governance.

Day to day Responsibilities:

• Apply project management best practices, achieving deliverables and targets of assigned projects and initiatives

• Provides subject matter expertise and consulting services to initiatives and stakeholders in own domain of expertise

• Engage various stakeholders to ensure alignment and oversight of solution designs, that are scalable,  meeting business objectives, and complies with strategic business capability roadmap

• Provide Tier 3 Support and point of contact to assigned set of tools and/or process areas, escalating issues to leadership team as needed.

• Partner with IT, be Global point of contact to ensure existing business capabilities are effective, continuously improved.

• Builds and maintains effective relationships with various Agilent & Commercial Organization stakeholders, both globally and regionally

Organizational Placement:

• This position reports to Technology and Tools Director, within Commercial Operations - UOT

• Based out of one Commercial Operations regional hub locations, preferably in locations with timezone overlap with United States

• Collaborates as One-Agilent with other Agilent functions both Customer-facing (and Non-Customer facing)

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek -- so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.

Qualifications

• Bachelor or Masters Degree in Computer Science, Management Information Systems or similar.

• 5-8 years of program or project management or project involvement experience in the commercial areas, such as Sales Operations, Customer Operations, Service Operations, Service Contact Center, Digital or Data and Data Governance.

• Business experience with SAP FSM (Field Service Management), SAP-CRM, S/4 HANA, would be a plus.

• Strong program management skills for executing complex projects in a One Agilent Culture to meet deliverables and milestones.

• Demonstrated Functional / semi-technical subject matter expertise in Commercial technology set such as: Pre-Sales CRM, Order Booking and Management, Service Contracts, Service Delivery, Digital or Data Architecture, Quality and Governance.

• Demonstrated experience in innovating using Data, automation and AI (or other similar emerging technologies) would have added advantage.

• Demonstrated experience in partnering with IT, translating business requirements into functional requirements, bridging both IT and business lingo.

• Excellent interpersonal, leadership and team-effectiveness skills with virtual/cross functional/multi-cultural teams and business partners

• Ability to demonstrate sound decision making and achievement/results-oriented focus skills.

• Ability to reduce complex requirements into simple concepts.

• Exceptional executive‑level presentation and communication skills, including the ability to influence, align, and drive decisions across all levels of leadership.

• Outstanding communication skills, including the ability to align and engage stakeholders, teams, and partners.

• Ability to work globally and across cultures to delivery high impact results in a fast-paced environment.

• Ability to tolerate high level of ambiguity in a matrix organization setup.

• Vendor management and relationship skills are a plus, with the ability to partner with and influence third‑party vendors to deliver effective, business‑aligned solutions.

Additional Details

This job has a full time weekly schedule. Applications for this job will be accepted until at least March 4, 2026 or until the job is no longer posted.

The full-time equivalent pay range for this position is $116,800.00 - $195,275.00/yr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies, Inc. is an Equal Employment Opportunity and merit-based employer that values individuals of all backgrounds at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to creating and maintaining an inclusive in the workplace where everyone is welcome, and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email [email protected] or contact +1-262-754-5030. For more information about equal employment opportunity protections, please visit www.agilent.com/en/accessibility.Travel Required: 10% of the TimeShift: DayDuration: No End DateJob Function: Services & Support