JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Job Description
As Workplace and Reception Lead, you play a key role in the Corporate Services team. You are the first point of contact for the front of house team. Ensuring the experience provided is seamless, welcoming, professional, aligned to the highest standards required by JLL and our client is paramount.
The workplace incorporates 8 client-facing meeting room and event spaces, with capacity up to 200 pax
Customer Services/ Guest Management
Welcoming all visitors to the client's office
Notifying departmental EA’s and/or meeting host of their guest’s arrival
Coordinating with building lobby and other reception desks
Coordinating with the Catering team as and when needed/arranging catering for local meetings/events
Receiving, fielding, and re-directing internal and external calls
Provide best-in-class client service support and customer experience
Lead initiatives to enhance reception operations and improve guest experience
Identify inefficiencies and implement solutions for seamless operations
Conference Room Management
Proactively managing bookings and resolving meeting room conflicts via EMS /Book-It system
Creating and running daily reports from EMS / Book-It
Liaising with other IT and Global Corporate Services (GCS) functions to ensure meetings run smoothly
Performing daily room checks of all conference rooms; reporting any issues by creating Corrigo/ SNOW tickets and monitoring until issues are resolved
Subscription services: Ensuring newspapers, magazines, and publications are current and neatly displayed
Ensuring the reception area & meeting room are clean and tidy at all times
Ensuring wardrobes are empty of debris, and free and clear to accept guests’ coats and luggage
People Management
Manage proper leave plans for the team
Arrange a reliever when a receptionist is on holiday or urgent leave
Oversee reception team performance and provide regular coaching to enhance service delivery
Develop and implement training plans to ensure staff members excel in customer service
Monitor individual and team metrics to ensure alignment with client’s standards
Client / Stakeholders’ Interaction
Interact with clients to share ideas on improving front-of-house services
Participate in event briefings with clients and share the duties among the team
Act as a liaison between reception team and senior managers to address service feedback and propose innovative service improvement solutions
Office Administration Tasks
Prepare standard operating procedures/ handbook
Proactively ensure smooth team operations and effective collaboration which includes enhancement of timeline to achieve KPIs
Facilities Management requests and FM ticket creation and tracking ensuring tickets are actioned and closed
Reporting facilities issues (e.g., broken / worn furniture, blown light bulbs, dirty floors, carpets, walls etc.) immediately.
Courier management/ print services
Stationery inventory management
Confidential Waste Management - reporting
Security requests and monthly access report management
Interact with BMO & Cleaning team.
Support the team as the first contact of escalation from Concierge Service when clients’ feedback arises.
Qualifications & Requirements:
The ideal candidates will have an awesome attitude and high attention to detail, ready to take on any given task
Desired experience in financial/investment bank services or 4-to-5-star hotel or corporate reception/customer service role
High level of attention to detail particularly in high volume and pressure environment
Strong customer service and interpersonal skills
Good verbal and written communication skills in English
Excellent personal presentation
Ability to relate positively on an individual basis with a wide range of stakeholders, include but not limited to senior executives and professional staff
Collaborative team player and ability to work independently under matrix supervision
Background check with no criminal history
Experience
From a front of house role in customer service, hospitality, aviation or real estate industry
Familiar with administrative support tasks and request management
Familiar with facility support services in either helpdesk, cleaning, landscaping, pest control or security services
Strong interpersonal and communication skills
MS Office proficiency
Task Skills
Customer Service
Planning and organizing
Vendor management
Customer relationship Management
People Management
Personal Skills
High empathy
Strong communications and customer focus skills
Confident, friendly & engaging. Able to balance formality and friendliness
Talented in creative problem-solving skills
Able to work under pressure
Location:
On-site –SingaporeIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
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