Company Description
You'll be joining one of the world’s largest privately owned real estate tech companies. Our mission is to unlock everyone’s perfect place! You'll work across some of Europe’s best known digital real estate brands including: 🇫🇷 Meilleurs Agents, 🇫🇷 Groupe SeLoger, 🇧🇪 Immoweb, 🇩🇪 Immowelt, 🇪🇸 Housell and 🇮🇱 Yad2.
Job location - Hamburg / Berlin or Nüremberg. Hybrid model.
Job Description
Join our team as a Working Student and provide support to our growing user base by managing app store reviews and responding to user inquiries.
You will support the App Marketing Team and collaborate with the App Developer Team to address technical issues and stay informed about app updates.
The role
- Proactively address user feedback and concerns by promptly responding to app store reviews in English, German and French.
- Manage email correspondence from users, providing guidance and troubleshooting app-related issues.
- Collaborate with the product and development teams to escalate and resolve complex user issues.
- Ensure users have access to accurate information by maintaining and updating support documentation.
- Monitor user feedback trends and share insights to help improve app features and user satisfaction.
Qualifications
Your Profile
- Language Skills: Proficiency in German (DE), English (EN), and French (FR) (written and spoken). (Dutch proficiency is beneficial)
- Strong communication skills: Ability to clearly and emphatically convey complex information.
- Interest in mobile apps usage
- Enrolled in a relevant university program (e.g., Language, Communications, Marketing)
- Attention to detail, proactive attitude, and commitment to excellent customer service.
Additional Information
What we offer you
- A flexible work schedule that accommodates your studies.
- Hands-on experience in user support and insights into app development processes.
- Opportunity to work in an international team.
About us
At AVIV, we are an equal opportunities employer and an organisation where everyone is welcomed to be their authentic selves. We strongly encourage individuals with visible and non visible disabilities, all educational backgrounds, people from minority backgrounds, those from the LGBTQIA+ community and parents and carers to apply. If you need reasonable adjustments at any point in the application or interview process, or wish to discuss part time or flexible working requirements, please let us know.
In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).
Our ambition is to be the leading Employer in PropTech across Europe and this is a pivotal time to join us and unlock your perfect job!
#LI-Hybrid #LI-Onsite #hybrid
