You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.
***Fully remote role, candidate may reside in any state within the Continental US. Ideal candidate will have experience with AWS, IEX or Avaya.***
Position Purpose: Handle basic clerical tasks for the department including adjustments to schedules.
- Process adjustments to current schedules.
- Monitor real-time reports in Avaya & Blue Pumpkin to ensure the entire direct call center achieves Service Level by interval.
- Make decisions to re-skill agents to clear out queues, monitoring call volume and searching for trends.
- Work with the Workforce Analyst to ensure call spikes are being handled, analyzed and included in future forecasts.
- Monitor adherence throughout the day and identify unexpected staffing gaps due to absences.
- Declare AHODs (All hands on Deck) for the various departments.
- Assist with managing system outages for call centers.
- Work with Workforce Analyst to help determine vacation/holiday allocation throughout the year.
Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.
Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.
Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act
