Wholesale KYC Operations Policy and Program - Program/Project Manager - Vice President

Job Description
We are seeking a dynamic Vice President-level professional to join our team and support our Global and Asia Pacific (APAC) Franchise Programs. This pivotal role is designed for an innovative leader who excels in driving strategic KYC and onboarding solutions while ensuring compliance with regulatory standards.
As a Wholesale KYC Operations Policy and Program - Program/Project Manager within KYC team your key responsibilities will include collaborating with regional and global teams to spearhead innovative KYC and Non-AML initiatives, acting as a strategic liaison among stakeholders, and enhancing KYC programs as a Subject Matter Expert. You will champion innovative solutions to streamline processes and deliver client-centric results.
Reporting to the APAC WKO Policy and Program Manager, this role involves close collaboration with global team members and regional partners in Singapore, Hong Kong, and India.
Job responsibilities

• Lead and manage global KYC/Onboarding initiatives, ensuring alignment with regulatory requirements and corporate policies while driving innovative, client-centric solutions including a focus on Data Analytics and AI.
• Identify opportunities and propose solutions for enhanced client experience and operational efficiencies through smart and safe automation.
• Oversee the development, implementation, and maintenance of KYC / Onboarding processes and systems
• Collaborate with senior management, Compliance, Legal, Technology, and Front & Middle Office stakeholders to ensure seamless communication and alignment on program objectives.
• Identify, assess, and mitigate risks associated with programs
• Develop and implement robust controls to ensure process integrity and effectiveness.
• Evaluate and refine KYC/Onboarding processes, championing innovation to improve operational efficiency and the client experience.
• Take ownership and provide leadership in resolving conflicts across multiple global stakeholder groups, ensuring smooth execution of programs and initiatives.

Required qualifications, capabilities, and skills

• A bachelor's degree or equivalent qualification
• Experience in banking, audit, compliance, program management, and business process reengineering is essential.
• Comprehensive knowledge of various client entity types, such as corporations, banks, and investment managers, along with their managed funds.
• Strong understanding of AML (e.g., global and country-specific due diligence) and non-AML (e.g., legal entity identifiers, global tax forms, and country-specific client classifications) onboarding requirements is required.
• Strong analytical and problem-solving skills, with a meticulous attention to detail.
• Demonstrated ability to work independently and adhere to deadlines.
• Experience in creating high-quality presentation materials for senior management.
• Excellent communication skills, with the ability to influence stakeholders at all levels.
• Proficiency in MS Office, particularly PowerPoint and Visio, as well as JIRA and Confluence.

Preferred qualifications, capabilities, and skills

• Extensive experience in program or project management, with a focus on KYC or related regulatory areas, is highly desirable
• Project management certifications, such as PMP or PRINCE2, are preferred
• Knowledge of data analytics, intelligent solutions, and AI is beneficial

About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.