Lead Wealth Management Operations project portfolio: gather and translate business requirements, deliver projects on time, scope, and budget, collaborate with Product/Tech teams, implement process and technology improvements (RPA, AI), manage UAT and post-launch support, track productivity savings, document processes, and mentor junior PMs.
Business FunctionGroup COO drives strategic transformation and operational excellence in alignment with DBS’ PRIDE values. We streamline core banking services, enhance resilience through business continuity, and champion sustainable supply chains. At the same time, we architect and catalyse DBS’s operations through avant-garde strategies and adoption of innovation to build a customer first AI-fuelled bank. Integrating operational efficiency with innovation has enabled us to reimagine customer and employee experiences, and drive new ways of working – keeping DBS agile, productive, and future-ready.Key AccountabilitiesGather and drive business requirements from Wealth Management Ops, representing the function in project/initiative in Discovery, Design, Develop and Deploy stages.Accountable for delivering projects on schedule, within scope, and on budget, while achieving agreed-upon value and benefits realization.Collaborate with cross-functional leaders to identify process bottlenecks; assess and develop new technology solutions for use cases.Develop, maintain, and own the tracker for all productivity saving initiatives (e.g., FTE reduction, vendor re-negotiation, process automation).Mentor junior team members on system-agnostic project management methodologies (e.g., Agile, Waterfall) to drive projects independently.Job Duties & responsibilities
- Partner regional and location Wealth Management stakeholders to co-create project Book of Work for the year’s delivery.
- Collaborate with Product, Business, and Technology teams to establish shared project timelines and optimize resource capacity.
- Manage both tech dependent and process improvement initiatives such as system enhancements, process redesign, data migration, Robotic Process Automation and AI deployment.
- Develop and execute UAT test cases for applicable projects, ensuring completion within timelines.
- Lead the team in supporting Wealth Management Operations users for post project system issues and tracking fixes.
- Conceptualize, collate and analyze data for business support reporting and thematic project review with senior management members.
- Document as-is and to-be processes and conduct training for external and internal users as part of change management.
- Bachelor’s degree in finance, business, or related field.
- Certified ScrumMaster (CSM), PMI-Agile Certified Practitioner (PMI-ACP) is a plus.
- 5+ years of experience in technical project management, Agile methodologies, and managing technical dependencies and/or Private Banking / Wealth Management Operations processes and related products.
- Good understanding of banking terminology, products and operational processes.
- Working knowledge of Agile management tools like JIRA or Confluence to track velocity and manage backlogs.
- Track record of building, leading, and motivating high-performing teams, fostering a culture of collaboration and accountability.
Location:
DBS Asia HubJob:
OperationsSchedule:
RegularEmployee Status:
Full timeDBS Bank Ltd Singapore Office
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