UX Writer and Content Designer

About Klook

We are Asia’s leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.

Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences ranging from the biggest attractions to paragliding adventures, iconic museums to rich cultural tours, and other convenient local travel services across 2,300 destinations around the world.

Do you share our belief in the wonders of travel? Our international community of over 1,500 employees, based in 20+ locations, certainly do! Global citizens ourselves, Klookers are not only curating memorable experiences for others but also co-creating our world of joy within Klook.

We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our core beliefs - Push boundaries, Ask For and Give Feedback, Take Ownership, and Help Each Other.

We never settle and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution?

About this role

As a UX writer and content designer at Klook, you’re an advocate for Klook design, shaping product experiences with clear, expressive writing in Klook’s style. You engage users, help them complete tasks, and make complex product features and concepts intuitive and easy to understand. You help set the vision for content and drive a cohesive style and product narratives across multiple product verticals and touchpoints. You’re a strong content partner, and collaborate cross-functionally with researchers, product managers, designers, engineers, marketing, localization, business teams, and customer support, to establish cohesive language and a unified voice across Klook’s products and platforms. You use empathy, logic and data to inform content choices and recommendations, whether that be with words, images, or data.

What you'll do

• Craft, proofread, and edit concise UI content with clear information structure for all Klook products

• Gather and incorporate feedback from cross-functional stakeholders

• Contribute to developing innovative UX writing and content design solutions to complex user, product, and business problems. 

• Contribute to and evolve Klook’s UX writing and content design processes, systems and frameworks

• Influence Klook’s UX writing and content design priorities, and be an advocate for UX writing within Klook 

• Conduct and contribute to user research and testing to find ways to improve the customer experience

• Build alignment by collaborating with product managers, team members, and other cross-functional stakeholders (e.g., marketing, legal, engineering) to develop product narrative and vision

What you'll need

• Native-level proficiency in English

• Working-level proficiency in Mandarin

• 1-2 years of experience in writing, UX writing, editorial, marketing, or related

• A writing portfolio or website showing samples of your writing for different platforms, including but not limited to interface copy, emails etc.

• Experience using Figma

• Strong work ethic, communication skills and empathy

• Experience in stakeholder management and cross-functional collaboration

Good to have

• Experience working in a global team

• Interest or some experience in user research and testing

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.