UI/UX Designer

The Experience Designer (XD) supports the Experience Architect (XA) on customer transformation projects to deliver on the definition, design and execution of the target state Salesforce solution and experience:
●       Participate in the discovery process to understand the problem we are trying to solve, conduct user interviews, uncover pain points and opportunities.

●       Plan and support workshops and co-creation sessions .

●       Capture key data points and help with the synthesis of user research insights

●       Under the guidance of the Experience Architect, formalise the current and target state user journey maps, creating personas and storyboards.

●       Produce wireframes and prototypes, develop detailed design screens, and build narrative of target state.

●       Participate in usability testing sessions to gather feedback and help iterate designs. Help document findings and make design recommendations for improvements based on real user interactions.

●       Work closely with Solution Architects and Technical Architects to validate and ensure designs are technically feasible within the CEER framework.

●       Develop and leverage design systems within Salesforce to ensure consistency, scalability, and efficiency in UI design.

●       Support the project team on branding, visual designs for documentation and presentations.

●       Support pre-sales activities.

•   5+ years of experience in services and tech product design

•   Experience in professional services / consulting

•   Experience in implementing CRM solutions or Enterprise solutions

•   Resourcefulness, adaptability, comfortable with ambiguity

•   Presentation / story-telling

•   Workshop design and facilitation

•   Design systems and Agile delivery
•   Wireframing / UI design

•   Visual design / branding

•   Tools: Figma / Adobe suite

•   Salesforce knowledge and experience on Singapore government projects a bonus but not a must