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As a Customer Success Manager, you will manage customer relationships, ensure value realization from Cloudflare solutions, and collaborate with internal teams to drive customer satisfaction, focusing on iGaming and Entertainment industries.
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Available Location: Singapore
We are looking for a thoughtful, detail-oriented team member to join our global Trust and Safety Legal Support Team. In this role, you will address legal requests seeking customer information and perform account reviews to assist in combating abuse in line with Cloudflare's Terms of Service. This is a position where you will also gain familiarity with the inner workings of Cloudflare's technology and policies.
Responsibilities:
- Be part of a world class globally-distributed team.
- Help administer efficient and compliant handling of legal requests, including but not limited to requests for information in response to third-party civil matters as well as in legal process served from law enforcement and government officials.
- Be responsible for performing operations seamlessly and timely Service-Level Agreement (SLA) delivery along with maintaining a high level of quality and accuracy.
- Partner with cross functional teams including Public Policy, Legal, and Product Engineering teams to ensure our policies and processes are carried out in a scalable fashion.
- Deal with sensitive content and emotionally charged escalations with tact and a calm demeanor.
- Participate in a rotating weekend coverage duty.
Requirements:
- Japanese fluency (JLPT N2 and above, or native-level fluency).
- 5+ years of legal support experience processing requests for user information, legal documents, or other relevant background experience in Legal or Trust & Safety.
- Demonstrate working knowledge of DNS and how the Internet works.
- Experience managing sensitive content and emotionally charged escalations with tact and a calm demeanor.
- Strong written and verbal communication skills, attention to detail and ability to manage multiple projects and tasks to completion.
- Comfortable navigating ambiguous matters.
- A great attitude and team player.
Bonus Points:
- Experience with the global legal considerations related to legal requests seeking customer information.
- You've interacted with law enforcement officials and agencies.
- Hands-on experience with Cloudflare's products and services.
Cloudflare Singapore Office
Cloudflare Singapore Office
182 Cecil St, #35-01 Frasers Tower, Singapore, 069547
What you need to know about the Singapore Tech Scene
The digital revolution has driven a constant demand for tech professionals across industries like software development, data analytics and cybersecurity. In Singapore, one of the largest cities in Southeast Asia, the demand for tech talent is so high that the government continues to invest millions into programs designed to develop a talent pipeline directly from universities while also scaling efforts in pre-employment training and mid-career upskilling to expand and elevate its workforce.
