Trust & Safety Child Safety Senior Specialist

Available Locations: Washington DC or New York
About the role
We are looking for an experienced child safety specialist to join Cloudflare's Trust and Safety Team. If you're passionate about making the web safer, have extensive experience in child safety, are driven to execute at warp-speed, like solving problems yourself and enabling technical teams to be productive and move quickly, we'd love to talk.
In this role, you'll plan process improvement requirements, propose internal policy enhancements while identifying risks, and communicate clearly with internal stakeholders. This is a position where you will also gain familiarity with the inner workings of Cloudflare's technology and policies. Y You'll learn and grow alongside talented teammates who share your attention to detail and appetite for problem-solving. You will also help address sensitive and escalated abuse, compliance tasks, and Trust and Safety issues that affect our customers. You can expect to also carefully review law enforcement and third party reports related to Child Sexual Abuse Material (CSAM) as well as r contribute to Cloudflare's initiatives to combat its spread. .
Responsibilities:

• Develop and update the T&S policies, procedures, documentation, and training material for all applicable products.
• Flesh out process, system and tooling needs that are as yet unmet and write the business case to justify investing in new technical solutions.
• Anticipate management and transparency reporting data needs and work with policy managers and stakeholders to include these in requirements specifications.
• Make use of opportunities to boost team efficiencies, standardize workflows through well written documentation, and improve the structure and quality of reporting data.
• Coordinate with Trust & Safety Engineering team to advise on business and environmental changes, whether these be internal (e.g., new or improved Cloudflare features and products) or external (e.g., new regulatory requirements).
• Ensure that our systems comply with the company's security and access policies, such as the use of access restrictions and audit trails.
• Shepherd the user acceptance testing of systems and tools prior to deployment.
• Manage expectations and communicate the priorities, status, and progress of projects to stakeholders.
• Facilitate external engagement and discussions with stakeholders, including customers, NCMEC, and other third-party agencies.
• Be aware of, and willing to operate in a work environment that includes the review of highly sensitive, emotionally charged, and disturbing content such as child sexual abuse material.
• Be responsible for performing operations seamlessly and timely Service-Level Agreement (SLA) delivery along with maintaining high levels of stakeholder satisfaction.
• You may be part of the rotating weekend and off-hour coverage responsibilities.

Requirements:

• 6+ years of experience in a related industry, where you focused on child safety matters.
• You've directly been responsible for building, or have been involved with the creation of internal child safety programs.
• We are looking for a critical thinker who thrives on solving challenges in partnership with teams across Cloudflare.
• You are comfortable with a degree of ambiguity and display high levels of bias for action and ownership.
• The right candidate will possess a strong program management background, will have demonstrated experience leading medium to large projects, and will have a well-rounded technical background in a number of infrastructure technologies, web services architecture and security.
• You should be able to thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or competing priorities.
• This means you are not only able to develop and drive high-level strategic initiatives, but can also roll up your sleeves, dig in and get the job done.
• Maturity, high judgment, negotiation skills, ability to influence, analytical talent and leadership are essential to success in this role.
• Strong communication skills across technical and non-technical audiences.
• Experience managing sensitive content and emotionally charged escalations with tact and a calm demeanor.

Bonus Points:

• You've worked for or closely with an organization such as the National Center for Missing & Exploited Children (NCMEC) or similar international organizations in this space.
• You understand DNS and how the Internet works.
• Have public speaking experience.
• Have experience with notice & takedown.
• Have experience working closely with Public Policy and Legal teams.
• Have experience working on Transparency Reports.
• Experience with the legal considerations related to Child Sexual Abuse Material (CSAM) material.
• Familiarity with fuzzy hashing technologies or similar techniques as they apply to images.
• Familiarity with video hashing technologies.

Please note: This job description is intended to provide a general overview of the role and may be modified as necessary to align with the company's evolving needs.
Compensation
Compensation may be adjusted depending on work location.

• For New York City, Washington, Washington D.C. and California (excluding Bay Area) based hires: Estimated annual salary of $156,000 - $190,000.

Equity
This role is eligible to participate in Cloudflare's equity plan.
Benefits
Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.
Health & Welfare Benefits

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance

Financial Benefits

• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan

Time Off

• Flexible paid time off covering vacation and sick leave
• Leave programs, including parental, pregnancy health, medical, and bereavement leave