Transformation Manager, AI

As the AI Business Consulting, you will partner with business and technology leaders to embed AI into core operations and ensure solutions are designed for adoption and deliver the anticipated business impact. You will shape the strategic vision for AI across Business functions and Office functions, translating vision into roadmaps and Target Operating Models to help Manulife adopt and scale AI responsibly. In addition, you will lead AI CoE overall progress management, the reporting and stakeholder communications including external partners such as the Economic Development Board (EDB) and Monetary Authority of Singapore (MAS). This is a newly created role, established as part of Manulife’s AI Center of Excellence (CoE), based in Singapore and reports to AI Commercialization.

Position Responsibilities:

Strategy

• Support the creation of AI vision & product roadmap with senior leaders for Business functions (i.e., Distribution, Call Center, Claim) and Office functions (e.g., HR, Marketing, Legal, etc.) balancing platform investments and market readiness.

• Identify gaps in data, platforms, integration, capabilities, and governance, then consult experts to recommend suitable enablers and execution plans.

• Establish enterprise transparency by crafting a unified progress narrative to both local and regional leadership, minimizing ambiguity regarding status.

• Sequence change milestones against the AI vision & roadmap.

Business Case and Project Delivery

• Lead problem framing and value design to ensure AI solutions are grounded in measurable business outcomes and customer impact.

• Lead assessment of external AI solutions with subject matter experts and make recommendations to senior leadership.

• Manage small-scale proof-of-concept projects for both internal and external AI solutions.

• Establish AI product delivery best practices to enable teams across the organization to increase delivery velocity and quality.

AI CoE Progress Management

• Own the reporting cadence and stakeholder communications for external partners such as EDB and MAS for external AI solution partner collaborations.

• Serve as the primary liaison for MAS-led PathFinder.ai community where member Financial Institutions share their experience implementing AI solutions while also gaining insights from the collective experiences.

Key Outcomes (What Success Looks Like)

• AI vision and roadmap co-created and endorsed by senior leadership across business and office functions.

• Clear gap awareness between the vision and current roadmaps, with identified enablers and a defined execution plan to close gaps.

• Strong partnerships and credibility established with external bodies.

• AI adoption scaled responsibly across core operations.

• Enterprise-wide transparency in AI progress with minimized ambiguity for stakeholders.

Key Outputs (What You Will Deliver)

• Gap analysis and recommendations for data, platforms, governance, and capabilities.

• Unified progress narrative and reporting cadence for internal and external stakeholders.

• Business cases and value frameworks for AI initiatives.

• Proof-of-concept projects for internal and external AI solutions.

• Liaison deliverables for MAS PathFinder.ai and external collaborations.

Required Qualifications:

Strategic Consulting Expertise

• Proven experience in management consulting or strategy roles for 6-8 years.

• Strong ability to translate business vision into actionable roadmaps and operating models.

• Skilled in problem framing, hypothesis-driven analysis, and building business cases with measurable outcomes.

AI & Digital Transformation Knowledge

• Familiarity with AI technologies, data platforms, and digital transformation frameworks.

• Ability to assess technology readiness and align solutions with business objectives.

• Track record of delivering strategic technology or AI-related projects.

Program Management & Change Leadership

• Experience driving a project with multi-functions.

• Strong communication skills for crafting unified narratives for storytelling.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].