Robinhood Markets was founded on a simple idea: that our financial markets should be accessible to all. With customers at the heart of our decisions, Robinhood and its subsidiaries and affiliates are lowering barriers and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.
With growth as the top priority...
The business is seeking curious, growth-minded thinkers to help shape our vision, structures and systems; playing a key-role as we launch into our ambitious future. If you’re invigorated by our mission, values, and drive to change the world — we’d love to have you apply.
About the team + role
Robinhood Singapore's Trading Services team is committed to providing an outstanding customer experience. This is a unique opportunity for the right candidate to contribute to the customer experience and the continued growth of Robinhood. It is also a great career growth and learning opportunity with the responsibilities spanning multiple functions of middle office, customer communications and trading operations.
As a Specialist, Trading Services, your job is not only to help our customers with the issues they encounter, but empower them to learn and grow as traders.
You will have the opportunity to guide customers on wide-ranging matters such as onboarding, advanced services like options trading and margin related issues, and handling customer money movement/asset transfers. Additionally you would interact with other areas such as Securities Lending, P&S, Regulatory Reporting, Compliance, Customer Experience, Engineering. You should thrive in a fast paced environment where critical thinking and sound judgment are essential.
The role is located in the office location(s) listed on this job description which will align with our in-office working environment. Please connect with your recruiter for more information regarding our in-office philosophy and expectations.
What you’ll do
- Act as first POC for customer queries triaged
- Perform cross-functional responsibilities such as Trade Ops, Market Ops, Fraud Ops, Compliance and CX, with a specialised focus on:
- Money Movement (Local & International transfers)
- Asset Transfers (such as ACATS)
- Onboarding functions including KYC/EDD follow-ups
- Display mastery of financial concepts like Equities Trading, Margin, and Derivatives (Futures/Options) Trading.
- Adhere to Robinhood's policies and procedures pertaining to complex customer scenarios and translate them into outstanding customer interactions.
- Ensure deadlines and service levels are met, and for compliance with Firm policy, MAS rules and regulations.
- Perform outbound business development/sales campaigns
- May be required to help at in-person marketing/sales events
- Assist with various ad-hoc reporting/projects
What you bring
- Bachelor’s degree in Accounting/Finance/Economics/Business or equivalent experience in a financial field preferred
- CMFAS Modules for Rules: RES1B and RES 2B, or RES 12B and for Product Knowledge: CM-EIP/CM-SIP or CM-CMP (or already licensed to perform regulated activities in ‘Dealing in capital markets products that are exchange-traded derivatives contracts’, ‘Dealing in capital markets products that are units in a collective investment scheme’, ‘Dealing in capital markets products that are securities’)
- 3 to 5 years’ relevant experience
- Strong understanding of trading, brokerage, specially in onboarding and money movement operation functions
- Strong interpersonal skills
- Excellent attention to detail
- Ability to communicate clearly and concisely (both verbal and written)
- Must be self-motivated, flexible, deadline-oriented, able to complete tasks with minimal supervision and have a strong work ethic
- Excellent organizational skills and the ability to multitask
- Ability to interface and work with a wide variety of individuals at all levels
- Ability to effectively prioritize and adapt to a changing environment
We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on September 19, 2024.
Please see the independent bias audit report covering our use of Covey here.
Click here to learn more about available Benefits, which vary by region and Robinhood entity.
We’re looking for more growth-minded and collaborative people to be a part of our journey in democratizing finance for all. If you’re ready to give 100% in helping us achieve our mission—we’d love to have you apply even if you feel unsure about whether you meet every single requirement in this posting. At Robinhood, we're looking for people invigorated by our mission, values, and drive to change the world, not just those who simply check off all the boxes.
Robinhood embraces a diversity of backgrounds and experiences and provides equal opportunity for all applicants and employees. We are dedicated to building a company that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work (and work environment) will be for everyone. Additionally, Robinhood provides reasonable accommodations for candidates on request and respects applicants' privacy rights. Please review the specific Robinhood Privacy Policy applicable to the country where you are applying.
