Tencent Cloud International Customer Solution Architect

Business UnitCloud & Smart Industries Group (CSIG) is responsible for promoting the company's cloud and industry Internet strategy. CSIG explores the interactions between users and industries to create innovative solutions for smart industries via technological advancements such as cloud, AI, and network security. While driving the digitalization of retail, medical, education, transportation and other industries, CSIG helps companies serve users in smarter ways, building a new ecosystem of intelligent industries that connect users and businesses.What the Role Entails

1. Support overseas customers entering China and customers operating abroad, participating in architect-related work during pre-sales and mid-sales phases.

2. Assist overseas frontline teams in communicating with customers, analyzing their existing business architectures, and providing Tencent Cloud core product solutions based on their needs, including detailed information on products, technologies, and specifications.

3. Collaborate with overseas frontline teams to support customer POC, cloud migration, and solution implementation, and provide technical consultation, product training, technical services, and online troubleshooting support to key customers.

4. Coordinate with backend product and R&D teams to ensure timely and effective resolution of complex product issues.

5. Identify customer pain points and potential needs, understand industry trends, and provide customers with practical and effective recommendations and solutions.

Who We Look For

1. Bachelor’s degree or above in a computer-related field, with over five years of IT experience and at least two years of experience in large-scale B2B projects.

2. Proficient in English (listening, speaking, reading, and writing), able to communicate with customers in English about product and technical issues.

3. Familiar with cloud computing, networking, storage, and database products, as well as the development and architecture of cloud-native products.

4. Experience leading the design and implementation of at least one public cloud project. Experience serving European and American enterprise customers is preferred.

5. Strong business acumen and foresight, with the ability to analyze and design complex business architectures.

6. Strong logical thinking skills, cross-team communication and collaboration skills, and project management skills.

Equal Employment Opportunity at Tencent

As an equal opportunity employer, we firmly believe that diverse voices fuel our innovation and allow us to better serve our users and the community. We foster an environment where every employee of Tencent feels supported and inspired to achieve individual and common goals.