Provide production support for iSeries and post-trade applications to ensure operational stability, availability, and performance. Monitor production environments, troubleshoot incidents, escalate and resolve service interruptions, analyze trends, and support incident/problem/change management. Collaborate with stakeholders and drive continuous improvement in large-scale on-premises and public cloud environments.
Propel operational success with your expertise in technology support and a commitment to continuous improvement.
As a Technology Support III team member in iSeries and Digital Post Trade Applications Production Management in Commercial & Investment Bank (CIB), you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.
Job responsibilities
- Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
- Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability
- Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
- Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders
- Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
Required qualifications, capabilities, and skills
- Proven working experience in iSeries development and/or production support environment with knowledge of OS400, CLP, RPG, MQ Series, SQL
- 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
- Bachelor’s Degree in Computer Science or equivalent
- Excellent written and verbal communication skills to confidently and clearly communicate at various levels
- Proactive, adaptive and independent with proven capability to lead a project initiative
- Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
- Experience in observability and monitoring tools and techniques
- Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
Preferred qualifications, capabilities, and skills
- Knowledge in Unix/Linux environment
- Working understanding of public cloud
About UsJ.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorganChase Singapore, Singapore, SGP Office
One@Changi City, Changi Business Park Central 1, Singapore, Singapore, 486036
Similar Jobs
Financial Services
Owns and leads technology incident and problem management for employee platform systems. Responsibilities include troubleshooting application and infrastructure issues, coordinating technical resolvers, managing incident communications, conducting root-cause analysis, improving service stability, and validating AI-assisted recommendations. The role requires rotational weekend and public holiday coverage during APAC hours, along with experience in large-scale on-premises and cloud environments, observability tools, and ITIL processes.
Top Skills:
AIAutomation ScriptingItilMonitoring ToolsObservabilityPublic Cloud
Information Technology
The IT Support Specialist III provides technical support for software, hardware, and connectivity issues, ensuring excellent customer service and collaboration with tech teams to resolve complex problems.
Top Skills:
Active DirectoryAndroidAzureDhcpDnsIntuneiOSLinuxmacOSMicrosoft ExchangeMs TeamsTcp/IpVpnWebexWindowsZoom
Cloud • Computer Vision • Information Technology • Sales • Security • Cybersecurity
Lead and coach a Singapore-based Enterprise SDR team to build outbound pipeline across Southeast and North Asia. Drive territory strategy, prospecting discipline, cross-functional alignment with Sales and Marketing, use Salesforce and BI to optimize performance, hire and develop SDR talent, and ensure pipeline quality and accountability.
Top Skills:
Bi ToolsSalesforceTableau
What you need to know about the Singapore Tech Scene
The digital revolution has driven a constant demand for tech professionals across industries like software development, data analytics and cybersecurity. In Singapore, one of the largest cities in Southeast Asia, the demand for tech talent is so high that the government continues to invest millions into programs designed to develop a talent pipeline directly from universities while also scaling efforts in pre-employment training and mid-career upskilling to expand and elevate its workforce.
