Technology Support III, Core Banking Mission Control

Job Description
Propel operational success with your expertise in technology support and a commitment to continuous improvement.
As a Technology Support III team member in Consumer & Community Banking (CCB) Technology, Core Banking Mission Control Team, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.
Job responsibilities

• End to End application support for Retail, Consumer and Core Banking applications on Mainframe (Batch and Online)
• Manage Distributed Applications developed and hosted on JAVA, UNIX, ORACLE/DB2/SQL SERVER etc., as well as Middleware systems like IBM MQ (Mainframe Queues,), JMS etc.
• Mitigate incidents in Production environment to reduce downtime for customers
  Drive Technical Bridges with information from monitoring and other specific tools
• Perform deep dive analysis and troubleshoot complex production issues independently (Detection, Triage, Mitigate and Resolution)
• Leverage tools expertise to perform targeted flow-triage during major incidents
• Evaluate relevant risks while providing timely resolutions to an issue/incident
• Participate in disaster recovery planning and test executions
• Assist with identification, coordination, and implementation of initiatives/projects and other activities that could optimize mission control operations
• Support follow-the-sun model - this role is based in Singapore with a 12-hours shift pattern, from 7:30 AM to 7:30 PM Singapore time

Required qualifications, capabilities, and skills

• Bachelor's Degree in Computer Science/Information Systems/Engineering or related disciplines
• Minimum 3 years of Applications Support or related experience
• Basic knowledge of application development - Mainframe, Java, UNIX
• Strong technical background in Mainframe (COBOL, JCL, PRC, PRM, Copybook, IMS, CA-View, DB2, File-aid, File Mover, NDM, MQ Series, Abend Aid, CICS etc)
• Experience in Scripting languages like UNIX shell, Perl, Python, Ruby or similar tool, Application deployed on Web and App Servers (Apache, WebSphere, Tomcat and WebLogic), Cloud technologies (AWS, Dockers & Kubernetes), configuring monitoring tools (Splunk, Dynatrace and Grafana), Unix, DB2, Cassandra and Retail banking channel application flows
• Solid knowledge of IT infrastructure including networks, storage networks, load balancing, server clustering, databases and application architecture
• Good communications skills to manage global bridges and write executive notifications
• Experience working with geographically distributed and culturally diverse work-groups
• Hands-on with technical operations in high pressure shift environment
• Ability to multi-task (e.g. listening, writing, reviewing and sending executive communications) and work flexibly in response to changing demands
• Ability to provide weekend support as part of shift-based coverage

Preferred qualifications, capabilities, and skills

• Familiarity or strength in ServiceNow, HPSM or equivalent IT service management tool
• Site reliability engineering (SRE) practices and principles
• Kubernetes dockers and Kibana
• System Automation (i.e. AaaS)
• JIRA, AWS Cloud, Kubernetes

About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.