Technology Support II, Payments Technology

Job Description
Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation.
As a Technology Support II team member in Commercial and Investment Banking (CIB) Technology, Payments team, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement.
Job responsibilities

• Monitor production systems for availability, performance, and reliability.
• Respond to and resolve incidents, ensuring minimal impact to business operations.
• Perform root cause analysis and implement corrective actions to prevent recurrence.
• Set up, maintain, and improve monitoring, alerting, and logging systems.
• Tune alerts to reduce noise and ensure actionable notifications.
• Develop and maintain automation scripts and tools to streamline operational tasks.
• Automate repetitive manual processes to improve efficiency and reduce errors.
• Participate in change management processes, including deployment, rollback, and validation of production changes.
• Ensure all changes are documented and follow organizational standards.
• Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders
• Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

Required qualifications, capabilities, and skills

• Bachelor's degree in Computer Science or equivalent experience
• Formal training or certification on technology support concepts and 2+ years of experience in a technical support role or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud
• Exposure to observability and monitoring tools and techniques
• Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework

Preferred qualifications, capabilities, and skills

• Experience with one or more general purpose programming languages and/or automation scripting
• Working understanding of public cloud
• Has good experience with message driven software patterns (Kafka, MQ) and big data technology ( Hdfs, Hive, Hbase, Spark, Impala, Zeppelin, Jupyter, Cassandra, Elasticsearch, etc.)

About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.