Technology Support II, Mission Control

Job Description
Propel operational success with your expertise in technology support and a commitment to continuous improvement.
As a Technology Support II team member in Consumer & Community Banking (CCB) Technology, Mission Control Team, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.
Job responsibilities • End to End application support for Digital applications on premise as well as Cloud (AWS).• Primarily focus on quick incident mitigation to reduce downtime for customers.• Monitor the changes going into the environment while ensuring system stability. • Provide onsite technical leadership and decision taking for quick service restorations.• Drive Technical Bridges with information from monitoring and other specific tools.• Take key decision in terms of failovers, isolating DC and preserving customer experience.• Perform targeted flow-triage during major incidents using tools expertise.• Leverage tools expertise to perform targeted flow-triage during major incidents.• Adapt Flexibly in response to changing demands.
Required qualifications, capabilities, and skills • Bachelor's Degree in Computer Science/Information Systems/Engineering or related disciplines.• Minimum 2 years of Applications Support or related experience.• Basic knowledge of application development - Java.• Strong technical background in Middleware (WebSphere, Tomcat and Web Servers), Cloud technologies (AWS, Dockers & Kubernetes), Monitoring tools (Splunk, Dynatrace and Grafana), Unix, DB2, Cassandra and Retail banking channel application flows.• Specific knowledge of IT infrastructure including networks, storage networks, load balancing, server clustering, databases and application architecture.• Good communications skills - managing global bridges/ writing executive notifications.• Experience working with geographically distributed and culturally diverse work-groups.• Hands-on with technical operations - high pressure shift environment.• Ability to multi-task (e.g. listening, writing, reviewing and sending executive communications) and work flexibly in response to changing demands.• Ability to provide weekend support as part of shift based coverage.
Preferred qualifications, capabilities, and skills • Retail banking experience • Customer-centric - preferable from technical support roles and/or professional services• Cloud Certification
About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.