Technology Specialist

Alabang (96050), Philippines, Muntinlupa City, National Capital Region (Manila)
Technology Specialist
Summary:

• To provide technical assistance by answering questions and resolving problems on the organization's computer hardware, systems software, applications software, Network, Printer and all other computer related problems.
• To generate the reports and integrate sources through automation for vulnerability assessment and penetration testing activities.

General Responsibilities:

• DeskSide Support
  • Installs, configures and upgrades new hardware or software systems or components, ensuring integration with existing network system
  • Attending customer inquiries, diagnosing problems and providing solutions remotely and/or onsite
  • Escalate requests, especially pertaining to network connections, to the appropriate party, as needed. Includes coordinating user access for staff to the US team
  • Provides operational support for the organization's information systems and peripheral equipment, such as servers, desktops, printers and storage devices
  • Take on projects that are delegated by the line manager
  • Assist the Sr. IT Specialist in organizing, planning the daily IT Operations and their Shift Coverage
  • SME that will support inquiries coming from fellow IT Coordinators
  • May be assigned / rotated across related sub-functions including but not limited within the IT Department
  • Other job-related duties that may be assigned from time to time
• IT Infrastructure
  • Installs, configures and upgrades new hardware or software systems or components, ensuring integration with existing network systems
  • Diagnosing network problems and providing solutions remotely and/or onsite.
  • Escalate Issues and requests, especially pertaining to network connections, to the appropriate party, as needed. Includes coordinating with ENOS and WINTEL US team.
  • Onboarding User Printer Access from IT Service Request and provides operational support for the organization's information and network systems such as servers, desktops, printers and storage devices
  • Take on projects that are delegated by the line manager.
  • Attends regular meeting and handles the documentation and guidelines of Printer Access and Deletion
  • SME that will support inquiries coming from fellow IT Coordinators regarding Network, Firewall and Print Server Management
  • Maintains and Support Audio and Visual Equipment within the existing network environment
  • Vulnerability remediation - coordinate and perform vulnerability remediation based on "Beyond Support Vulnerability Diagnostics" (currently proactively maintaining machines while they are not accessible remotely. Future state might require a change in vulnerability notification)
  • SLA compliance - Ensure compliance to uptime SLA (24 hour response, TBD hour resolution). The Test environment is secondary to production environment (Derek to outline)
• Vulnerability Specialist
  • Vulnerability monitoring to alert Support team if a machine loses connectivity or
    experiences an error scenario
  • Vulnerability remediation - coordinate and perform vulnerability remediation system hardening to mitigate Common Vulnerabilities and Exposures (CVE).
  • Troubleshooting & resolution - Perform troubleshooting to diagnose & resolve connectivity or OS issues (including vulnerabilities)
  • Software Upgrades - Coordinate software release upgrades as directed by partners
  • Service Level Agreement (SLA) Compliance - Ensure compliance to uptime SLA (24 hour response, x hour/s resolution). The Test environment is secondary to production environment
• May be assigned / rotated across related sub-functions including but not limited within the IT Department
• Other job-related duties that may be assigned from time to time

Qualifications:

• Educational Background:
  • College Graduate, preferably Information Technology, Computer Science or Engineering degree
• Professional Experience:
  • At least 2 Years in the related field
    • Vulnerability Specialist:
      • Solid understanding of IT security technologies, and particularly security technologies.
      • 2-3 years direct experience in vulnerability assessment and penetration
        testing.
      • 1+ years working in an IT related field.
      • 2+ years in an information security related field.

Basic Qualifications:

• IT Infrastructure
  • Knowledge in Printer Server Management
  • Advantage but not required
    • Fortinet Firewall
    • Comptia Network+
    • CCNA Certified
• Vulnerability Specialist
  • Experience presenting to both technical and non-technical audiences.
  • Capable of communicating risk to leadership.
  • Independent resilience to initiate, follow-up, and ensure the completion of tasks with internal team and external stakeholders.
  • Demonstrated good oral and written communication skills, with a focus on providing clarity of remediation efforts to both system owners and leadership.
  • A 'can do' attitude team player who works well under pressure and with dispersed groups, worldwide.
  • Experienced in ticketing system such as ServiceNow (SNOW)
  • Strong analytical and problem-solving skills, excellent judgment, and possess a passion for continuous learning.
• Across all Roles
  • Proficient in Google Workspace
  • Technical Troubleshooting skills
  • Knowledge in ServiceNow or Other Platform
  • Good written and verbal communication skills
  • Amenable to work on-site

Preferred Qualifications:

• Vulnerability Specialist
  • CompTIA Security+ , comptia a+ and comptia network+
  • Sound knowledge in ITIL, IT operations, project methodology, and tools.
  • CISP and/or CISM certification is a plus, but not required
• Knowledge with JAMF/SCCM/Intune/Aternity
• Knowledge and ability to write scripts in powershell/bash/python equivalent
• Advanced knowledge of Mac & Windows troubleshooting

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).