Founded in 2012, H2O.ai is on a mission to democratize AI. As the world’s leading agentic AI company, H2O.ai converges Generative and Predictive AI to help enterprises and public sector agencies develop purpose-built GenAI applications on their private data. Its open-source technology is trusted by over 20,000 organizations worldwide - including more than half of the Fortune 500 - H2O.ai powers AI transformation for companies like AT&T, Commonwealth Bank of Australia, Singtel, Chipotle, Workday, Progressive Insurance, and NIH.
H2O.ai partners include Dell Technologies, Deloitte, Ernst & Young (EY), NVIDIA, Snowflake, AWS, Google Cloud Platform (GCP) and VAST. H2O.ai’s AI for Good program supports nonprofit groups, foundations, and communities in advancing education, healthcare, and environmental conservation. With a vibrant community of 2 million data scientists worldwide, H2O.ai aims to co-create valuable AI applications for all users.
H2O.ai has raised $256 million from investors, including Commonwealth Bank, NVIDIA, Goldman Sachs, Wells Fargo, Capital One, Nexus Ventures and New York Life.
About This Opportunity
As a Technical Writer specializing in Generative and Predictive AI, you will be responsible for creating and maintaining high-quality documentation for our products and services. You will work closely with engineers, product managers, and AI specialists to streamline documentation workflows using AI-powered tools. Your role involves not just writing but also optimizing content generation through AI-driven processes and tools.
This position is based in Sri Lanka.What You Will Do
- Develop, write, and edit technical content, including user guides, API documentation, knowledge base articles, and troubleshooting guides.
- Utilize Generative AI tools to automate, refine, and enhance technical documentation workflows.
- Collaborate with product teams to understand technical concepts and translate them into user-friendly content.
- Implement AI-generated content responsibly, ensuring accuracy, clarity, and compliance with company standards.
- Continuously evaluate and integrate emerging AI technologies to improve documentation efficiency.
- Maintain and update existing documentation to reflect product changes and enhancements.
- Conduct usability, understandability and accuracy testing of existing documentation and gather feedback to improve documentation quality.
- Have a keen consistent mindset for improvement and efficiency.
What We Are Looking For
- Bachelor's degree in Technical Communication/Documentation in English, Computer Science, Engineering, or a related field.
- 2+ years of experience in technical writing, preferably in software or technology-related fields.
- Experience using Generative AI tools (e.g., h2ogpte, ChatGPT, Claude, Bard, or other LLMs) for content creation and automation.
- Exposure to proficiency in writing API documentation, user manuals, and technical specifications.
- Familiarity with markup languages like Markdown, AsciiDoc, or reStructuredText.
- Knowledge of documentation tools such as Confluence, Git, or static site generators.
- Ability to work independently and collaborate effectively with cross-functional teams that are geographically dispersed.
- Keen mindset to getting things done.
- Able to adapt to changing requirements and deadlines.
How to Stand Out From the Crowd
- Experience with Python scripting and Jenkins CI
- Understanding of AI and machine learning concepts.
- Proficiency in version control systems (e.g., GitHub, Bitbucket).
- Experience with automated documentation generation frameworks.
Why H2O.ai?
- Market Leader in Total Rewards
- Remote-Friendly Culture
- Flexible working environment
- Be part of a world-class team
- Career Growth
H2O.ai is committed to creating a diverse and inclusive culture. All qualified applicants will receive consideration for employment without regard to their race, ethnicity, religion, gender, sexual orientation, age, disability status or any other legally protected basis.
H2O.ai is an innovative AI cloud platform company, leading the mission to democratize AI for everyone. Thousands of organizations from all over the world have used our cutting-edge technology across a variety of industries. We’ve made it easy for people at all levels to generate breakthrough solutions to complex business problems and advance the discovery of new ideas and revenue streams. We push the boundaries of what is possible with artificial intelligence.
H2O.ai employs the world’s top Kaggle Grandmasters, the community of best-in-the-world machine learning practitioners and data scientists. A strong AI for Good ethos and responsible AI drive the company’s purpose.
Please visit www.H2O.ai to learn more.
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