Technical Support Engineer

Lansweeper continues to expand its global customer base - from small businesses to large enterprises - across environments ranging from simple to highly complex.
To support this growth, we are looking for an IT Support Engineer to strengthen our Belgium team.
Your mission: troubleshoot customer environments and empower IT teams worldwide to get maximum value from the Lansweeper platform. You'll use our extensive lab setup, spanning Windows, Linux, Unix, macOS, IBM, Chrome OS, Active Directory, VMware, AWS, and Azure technologies.
Your work ensures customers get fast, trusted, and high‑quality technical support while continuously improving our product and knowledge base.
Challenge
The main challenges you'll face are:

• Tackling diverse technical environments across on‑premises, hybrid, and cloud infrastructures.
• Troubleshooting complex customer configurations efficiently with limited initial data.
• Balancing deep technical analysis with excellent written communication and customer focus.

Key Responsibilities

• Analyze and troubleshoot a wide variety of technical support issues from customers worldwide.
• Assist knowledgeable IT users, reproducing and solving issues in our in‑house lab.
• Advise IT professionals on best solutions to resolve their challenges efficiently.
• Evaluate, document, and continuously improve the quality of the solutions you provide.
• Communicate primarily by email (limited phone support).
• Occasionally adjust your schedule to help cover our global customer base.
• Maintain and update technical and procedural documentation in Confluence.
• Participate in internal or community projects (e.g. customer forum initiatives).
• Identify opportunities for process and technical improvements to enhance customer experience.

Key Requirements
Hard skills:

• 3+ years of experience in IT Support (L1-L3) with hands‑on troubleshooting.
• Proven experience in networking and operating systems such as Windows, Unix, or Linux.
• Familiarity with virtualization (VMware), Active Directory, and cloud platforms (AWS/Azure).
• Basic knowledge of Jira and Confluence.
• Ability to create SQL reports and scripts.
• Speak english

Soft skills:

• Analytical problem solver with a proactive mindset.
• Team‑oriented and versatile - thrives when tackling new technologies.
• Quality‑focused, detail‑driven, and customer‑centric communicator.

Our Offer

• Competitive salary according to Belgian market benchmarks (base + variable).
• Company car & fuel card.
• Hybrid work model: Ghent office with 2-3 days/week working from home.
• Extensive benefits package.
• Vertical & horizontal career growth, including Winning by Design SPICED training.
• Work in a dynamic, fast‑growing SaaS environment with direct customer impact.
• Regular company events: monthly all‑hands, after‑work socials, and annual gatherings.

Company Info
Lansweeper is the Technology Asset Intelligence platform that transforms raw asset data into trusted, actionable insights - spanning hardware, software, cloud, IoT, and OT.
With a single solution, organizations gain full visibility across their technology estate, empowering IT, security, operations, and finance teams to make smarter, faster decisions.
We help our customers:

• Tame hybrid infrastructures
• Manage compliance risks
• Reduce complexity by delivering timely, accurate visibility and seamless integration

From universal asset discovery to AI‑powered intelligence, Lansweeper delivers clarity and confidence to organizations worldwide.
Our culture is built on four values:

• One Team - united across boundaries
• We Care - customers and people at the center
• We Grow - learning, sharing, improving
• We Deliver - focusing on what truly matters

Team Info
You'll join the Support Team, working closely with Support Engineers, Product Specialists, and Customer Success colleagues across EMEA and North America.
Team size: ±10 engineers based in Belgium and remote across Europe.
Call to Action
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