Support customers in using Rapid7's cyber security products. Troubleshoot technical issues, provide solutions, and liaise with internal teams to enhance customer experience.
Are you passionate about delighting your customers and helping them solve complex application issues? Are you the person who enjoys technical challenges
and thrives to learn and develop skills beyond expectations?
Then you are the right person to join our unique support team! You will be working with the APAC team where you will support customers in both Japanese
and English. This role not only requires technical expertise but the ability to support customers in different regions with different needs.
About the Team
Our APAC support team is spread out between Australia, Singapore and Japan and provides premier support to a wide range of technical customers, our
engineers use their expertise and knowledge to help solve application problems to a high standard. The APAC region is a diverse and complex one and our
support engineers are skilled in understanding these unique needs.
About the Role
Our ever-growing technical support team is seeking candidates who have a passion for providing exceptional customer experiences through solving complex
technical problems. The focus of this position will be on becoming a subject matter expert across Rapid7's suite of leading Cyber Security products.
In this role, you will:
The skills you'll bring include:
We know that the best ideas and solutions come from multi-dimensional teams. That's because these teams reflect a variety of backgrounds and professional
experiences. If you are excited about this role and feel your experience can make an impact, please don't be shy - apply today.
About Rapid7
At Rapid7, we are on a mission to create a secure digital world for our customers, our industry, and our communities. We do this by embracing tenacity,
passion, and collaboration to challenge what's possible and drive extraordinary impact.
Here, we're building a dynamic workplace where everyone can have the career experience of a lifetime. We challenge ourselves to grow to our full potential.
We learn from our missteps and celebrate our victories. We come to work every day to push boundaries in cybersecurity and keep our 10,000 global
customers ahead of whatever's next.
Join us and bring your unique experiences and perspectives to tackle some of the world's biggest security challenges.
#LI-NR1
and thrives to learn and develop skills beyond expectations?
Then you are the right person to join our unique support team! You will be working with the APAC team where you will support customers in both Japanese
and English. This role not only requires technical expertise but the ability to support customers in different regions with different needs.
About the Team
Our APAC support team is spread out between Australia, Singapore and Japan and provides premier support to a wide range of technical customers, our
engineers use their expertise and knowledge to help solve application problems to a high standard. The APAC region is a diverse and complex one and our
support engineers are skilled in understanding these unique needs.
About the Role
Our ever-growing technical support team is seeking candidates who have a passion for providing exceptional customer experiences through solving complex
technical problems. The focus of this position will be on becoming a subject matter expert across Rapid7's suite of leading Cyber Security products.
In this role, you will:
- Represent Rapid7 in assisting customers with solving complex technical problems.
- Show off your technical skills by supporting customers successfully setting up and troubleshooting any issues within the use of their Rapid7 products
- Creating innovative workflows to analyse large log files in order to get to the bottom of any reported issues
- Using the many resources available to our support team to learn, troubleshoot and reproduce customer issues
- Work closely with various teams located locally and across the world including engineering and product to help drive a resolution to customer issues
- Learning and expanding your knowledge of our product portfolio to become a subject matter expert
- Troubleshooting investigations and identifying defects or false positive alerts
The skills you'll bring include:
- Fluent in both Japanese and English language
- Fantastic verbal and written communication
- Minimum 1-2 years experience in a Technical Support or related role
- Troubleshooting and understanding of network architecture
- Demonstrable command of administering one or more operating systems (Linux, Windows, MacOS)
- Excellent problem solving and critical thinking skills
We know that the best ideas and solutions come from multi-dimensional teams. That's because these teams reflect a variety of backgrounds and professional
experiences. If you are excited about this role and feel your experience can make an impact, please don't be shy - apply today.
About Rapid7
At Rapid7, we are on a mission to create a secure digital world for our customers, our industry, and our communities. We do this by embracing tenacity,
passion, and collaboration to challenge what's possible and drive extraordinary impact.
Here, we're building a dynamic workplace where everyone can have the career experience of a lifetime. We challenge ourselves to grow to our full potential.
We learn from our missteps and celebrate our victories. We come to work every day to push boundaries in cybersecurity and keep our 10,000 global
customers ahead of whatever's next.
Join us and bring your unique experiences and perspectives to tackle some of the world's biggest security challenges.
#LI-NR1
Top Skills
Cyber Security
Linux
macOS
Windows
Rapid7 Singapore Office
Rapid7 Singapore - Regional Headquarters Office
51 Cuppage Road, #06-06,, Singapore, 229469
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What you need to know about the Singapore Tech Scene
The digital revolution has driven a constant demand for tech professionals across industries like software development, data analytics and cybersecurity. In Singapore, one of the largest cities in Southeast Asia, the demand for tech talent is so high that the government continues to invest millions into programs designed to develop a talent pipeline directly from universities while also scaling efforts in pre-employment training and mid-career upskilling to expand and elevate its workforce.
