Technical Solution Consultant(Remote Support)
This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.
Who We Are:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Description:
Customer Solution Centers are made up of teams that provide remote (offsite) service; customer access, pre-sales, post-sales, and service delivery. Technical teams focus is to solve various business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems.
Applies developed subject matter knowledge to solve common and complex business issues and recommends appropriate alternatives. Works on problems of diverse complexity and scope. May act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process. Exercises independent judgment to identify and select a solution. Ability to handle most unique situations. May seek advice in order to make decisions on complex business issues.
Roles and Responsibilities:
- Provide technical support end-end and resolve customer problems diagnosing the customer incident and logs analysis.
- Thorough knowledge of solution customer’s IT/business environment while dealing with the critical issues and any solutions proposed should be based on the customer business requirements
- Technical leadership for incident analysis, incident management and root cause analysis.
- Playing a consultant’s role keeping customer informed about the recovery plans, convincing customer of the cause to the incident occurred, able to put in place action plans to prevent similar issues in future and work closely with the account team to improve the customer’s IT infrastructure & practices thereby meeting the customer’s uptime goals
- Able to understand the customer incident holistically, drive the incident resolution such that the customer experience and meeting the customer expectations always the top priority.
- Engage and lead the additional HPE technical resources (peer Engineers, HPE Engineering, field engineers, management, 3rd party vendors if applicable) to provide fast problem resolution
- Assisting the account team with complex proactive tasks, change management and any new projects within the account
Education and Experience Required:
- Bachelor’s degree in computer science/engineering or related field
- Minimum 3-5 years’ experience in any of the following product lines.
- HPE Storage products – 3PAR/Primera storage arrays , MSA, Brocade SAN, StoreOnce, Alletra/Nimble storage.
- HPE Hybrid cloud computing – HPE enterprise (Proliant/Synergy) servers hardware/Solution knowledge
- Exposure to Virtualization: Broadcom vSphere, Linux, Microsoft technologies - an added advantage.
Added advantage if the candidate
- Proven collaboration and effective communicator to internal and external customers
- Advanced troubleshooting skills in heterogeneous environment
- Able to lead and drive the complex problems
Additional Skills:
Accountability, Accountability, Action Planning, Active Learning (Inactive), Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Solutions, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more}
What We Can Offer You:
Health & Wellbeing
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Diversity, Inclusion & Belonging
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
Let's Stay Connected:
Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.
Job:
Services
Job Level:
Specialist
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.
Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.
