At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
We are seeking a highly skilled and motivated Technical Pre-Sales Solution Engineer to lead the functional and technical sales process for NICE’s Applications. This role requires a strong technical background with expertise in call center operations, telephony, cloud computing, and CRM technologies. As a trusted advisor to our customers, you will engage in consultative discussions, lead technical demonstrations, and develop tailored solutions that address customer needs and business challenges.
How will you make an impact?
- Serve as a technical expert, guiding customers through the discovery, requirements gathering, and validation phases of the sales process.
- Assist the sales team in qualification, pursuit and closing of opportunities.
- Promote NICE portfolio with associated security technology with the customer, positioning best fit solutions that meet/enhance the clients security strategy and reduce risk.
- Understand customer IT/Security infrastructure and business requirements.
- Design and validate technical architectures, ensuring seamless integration of NICE products into customer environments.
- Provide pre-sales technical infosec support on assigned product to customers and partners.
- Work with Sales team closely to develop and position solutions for go to market selling and customer proposals.
- Influence and educate stakeholders, from C-level executives to front-line employees, on the value of NICE solutions.
- Assist with the execution of successful Proof of Concepts (POCs) and respond to RFIs/RFPs.
- Work closely with sales, product, and support teams to ensure customer success.
- Provide feedback and insights to the Product team to drive innovation and feature enhancements.
- Stay up to date with industry trends, best practices, and emerging technologies to enhance NICE’s competitive positioning.
Have you got what it takes?
- Bachelor’s degree in computer science, Information Technology, Business, or a related field (or equivalent work experience).
- Exposure to security software solutions like Endpoint Security, Firewall, Content Security, Intrusion prevention, Web & Email Security, Encryption, Data Protection, Vulnerability Management and Compliance & Audit will be added advantage.
- Experience with CRM systems, AI-driven solutions, and workforce management technologies.
Must have
- 4+ years of experience in a Sales Engineering, Solutions Architecture, or Technical Presales role. Selling at enterprise level
- Deep understanding of infrastructure (data centre, network & end user computing) security / cloud security / certifications / managed security services / security operations centre / compliance & risk management
- Excellent verbal and written communication skills with the ability to effectively present complex concepts to both technical and business audiences
- Strong knowledge of cloud technologies (AWS, Azure, Google Cloud), telephony, and contact centre solutions.
- Excellent problem-solving skills with the ability to design creative and scalable solutions.
- Strong presentation and communication skills, with experience influencing both technical and business stakeholders.
- Ability to manage multiple, complex sales opportunities simultaneously.
What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!
Enjoy NICE-FLEX!
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Requisition ID: 6374
Reporting into: Director, Solution Engineering, WA
Role Type: Individual Contributor
#LI-Hybrid
About NICE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
