Job Description:
Job Description
Technical Intern
Responsibilities
· Receive incident ticket assigned and update progress and status ticket in Service Management tool
· Analyze and troubleshoot on technical issues related to systems being supported
· Take up service requests on simple system enhancement and reports
· Assist in testing of system changes. Plan and develop test cases and test data. Verify test results.
· Prepare instruction for implementation of changes into Production.
· Compile weekly/monthly statistics on incident tickets and service requests
· Perform other duties as required or assigned by each designated account.
Minimum Qualifications-Education and Experience
· Diploma/Degree/Undergraduates
· Must be currently enrolled in a Diploma/Degree program at a college or university
Minimum Qualifications-Knowledge, Skills and Abilities
· Proficient in Microsoft Office (Word, PPT & Excel)
· Knowledge in Systems Development Life Cycle (SDLC)
· Good oral and written communication skills in English and ability to establish and maintain effective working relationships
· Ability to coordinate several diverse job requirements and projects
· Ability to identify, research problems and resolve user issues
· Excellent interpersonal, oral, and written communication skills
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
