Log and manage claims from notification through settlement, maintain documentation and audit trails, issue acknowledgements, gather and evaluate supporting evidence, categorize and escalate claims, support settlements and vendor performance updates, and ensure compliance with ISO 9001, ISCC EU and internal claims governance.
Key Responsibilities:
- Log all claim notifications into the claims portal and ensure full documentation upload in accordance with GFH-OP-16-01.
- Issue customer acknowledgements and supplier notices using approved email templates generated from the claims system.
- Gather, review, and evaluate supporting documentation from internal and external sources to facilitate prompt investigation and resolution of claims.
- Ensure all verbal or WhatsApp communications are confirmed via email and recorded in the claim log.
- Maintain up-to-date status tracking and audit trails across all active claims, ensuring transparency and procedural compliance.
- Categorise and assist in the evaluation of claims per GFH-OP-15-00 (Claim Involvement Matrix), escalating appropriately.
- Support preparation, tracking, and documentation of settlements as per GFH-OP-18-00 Claims Settlement Protocol, including credit note handling.
- Assist in assigning supplier fault and updating vendor performance records as per GFH guidelines.
- Ensure all actions comply with Integr8’s ISO 9001 quality management system, ISCC EU framework, and internal claims governance.
Requirements
- Diploma or Degree in Business, Shipping, Maritime Operations, or a related field.
- Certificate in Bunkering Operations & Management (Lloyd’s Maritime Academy) and/or IBIA
- Minimum 2 years of experience in a bunker trading company or marine fuels environment, with exposure to claims handling, operations support, or vendor documentation.
- Strong attention to detail with a clear and methodical approach to document control.
- Proficient in written communication and confident in drafting structured, professional emails.
- Familiarity with marine fuel specifications (ISO 8217), MARPOL Annex VI, and commercial terms (e.g., BIMCO, supplier GTCs) is advantageous.
- Comfortable working in digital environments, including CRM systems, shared drives, and collaborative platforms.
- Alternative Fuels training is preferred
Navig8 Singapore Office
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