At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.
We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.
To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.
Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.
If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.
WHAT YOU'LL DO
As a Technical Architect and part of our Expert Services organization at Braze, you will serve as an extremely technical resource, responsible for designing, solutioning, and helping customer facing teams to deliver bespoke technical solutions across all stages of the customer lifecycle. You will own and drive complex technical projects and workstreams to successful completion and serve as the driving technical force that helps customers successfully achieve their goals. You will support internal customer-facing teams and customers directly across short, mid, and longer-term paid engagements; from initial data architecture and SDK integrations to successful onboarding, ongoing strategic technical account management and more.
As a Technical Architect, you will be a driving force from a technical expertise, working alongside account teams consisting of Sales, Customer Success Managers, Technical Account Managers, Delivery Managers, Partners, and Technical Support and be responsible for rapidly understanding each client’s business and technical requirements helping to drive them to realize a fast time-to-value from their investment in Braze as efficiently as possible. You will also help clients address complex use cases and tailor Braze’s product to their needs by effectively articulating and positioning the value of Braze via workshops, meetings, written communication, and documentation, while collaborating closely with our Technical, Success, Education, and Product teams as required. This is a highly technical role focused on meeting customers where they are and leveraging Braze's out-of-the-box functionality to help them achieve complex business outcomes and hit major milestones.
Key Objectives
- Serve as a trusted, deeply technical advisor for customer facing teams and paying customers, owning the projects and workstreams of technical strategy at any stage across the customer lifecycle from initial architecture through ongoing optimization and beyond.
- Design and implement bespoke, complex technical solutions and integrations that meet unique customer needs and drive tangible business value.
- Maximize customer adoption, retention, and time-to-value by ensuring the most effective and efficient technical implementation of the Braze platform.
- Act as a technical conduit between Braze, its partners, and the customer’s product and engineering teams across all customer lifecycle stages.
- Build best in class solutions and document those for future automation and iterative deployment.
- Proactively maintain and expand your own technical depth and expertise, including staying current with emerging trends in AI and machine learning, and spearhead internal and external education initiatives to share this expertise.
- Ensure all designed solutions adhere to security best practices, compliance regulations, and architectural standards.
- Drive efficiency and innovation by identifying, evaluating, and advocating for new technologies and practices that can enhance the Braze platform's capabilities and value proposition for customers.
- Collaborate closely with product, engineering, and sales teams to translate complex technical requirements into clear, actionable development plans and product feedback.
Key Responsibilities
Client Success & Technical Guidance
- Engage with internal account teams, customer product, engineering, and/or marketing teams to rapidly understand their goals, technical requirements, and how the Braze platform will integrate into their existing architecture.
- Design comprehensive technical implementation plans, solutions and architectures, and scopes of work for paid engagements, aligning with both customer requirements and Braze best practices.
- Facilitate and support technical aspects of customer onboarding and complex SDK/API integrations, ensuring product completeness and maximizing time to value.
- Consultatively address advanced use cases, translating strategic solutions into actionable technical steps and architectural diagrams for customers.
- Understand the indepth customer goals, use cases and KPIs for each assigned project driving continued customer value through technical maturity and strategic adoption of the platform.
Technical Solutioning, Resolution & Empowerment
- Troubleshoot and provide solutions for complex strategic technical needs reported by customers during paid implementation and throughout their lifecycle.
- Instill best practices and engineering excellence by internally validating technical feasibility for product launches and ensuring high-quality instrumentation across the customer stack.
- Document technical requirements, bespoke customer integrations, and risks/blockers, communicating effectively with account teams, customers, partners, and/or internal teams to drive positive outcomes.
WHO YOU ARE
Experience
- 3+ years of experience in an extremely technical role such as Solutions Architect, Technical Architect, Technical Account Manager, Implementation Consultant, or a related field.
- 3+ years of technical experience managing complex customer environments with a strong product command and deep technical domain knowledge of SaaS, Mobile, APIs, and Programming.
- Proven track record of delivering high-impact, custom technical engagements that drive tangible outcomes.
- Excellent communication and presentation skills with the ability to explain complex technical concepts to both technical and non-technical audiences.
- Experience working cross-functionally with Sales, Product, Engineering, and Customer Success teams.
- Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience.
- An Entrepreneurial Builder: You are proactive and resourceful, comfortable identifying unmet needs and developing new solutions. You're driven to continuously improve our processes and help build a stronger, more efficient business.
Skills
- Exceptional technical depth with the ability to design and articulate complex data and system architectures to both technical and non-technical stakeholders.
- Excellent written and verbal communicator with strong influencing skills and a proactive approach to follow-up and engagement.
- You are an excellent communicator (written and verbal skills), with demonstrable customer communication and coordination efforts, and the ability to take complex technical ideas and translate them to non-technical stakeholders
- A natural problem solver, demonstrating a high level of intellectual curiosity and a collaborative approach to solutioning.
- Ability to manage multiple competing, complex technical priorities effectively under time constraints in a fast-paced environment.
- You are a natural problem solver with a high level of intellectual curiosity and love working amongst a team to solve those problems.
- You are a strong team player and collaborate effectively with internal and external stakeholders (e.g., technical resources, project management, customer executives, service partners).
- Entrepreneurial problem-solver: You identify opportunities and risks early, troubleshoot obstacles, and drive creative solutions.
- You are able to maintain a high level of productivity, manage multiple competing priorities, and work effectively under the pressure of time constraints in a fast-paced, complex, and collaborative environment.
WHAT WE OFFER
Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here. More details on benefits plans will be provided if you receive an offer of employment.
From offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work-life harmony. Braze offers benefits such as:
- Competitive compensation that may include equity
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Comprehensive benefit plans covering medical, dental, vision, life, and disability
- Family services that include fertility benefits and equal paid parental leave
- Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
- A curated in-office employee experience, designed to foster community, team connections, and innovation
- Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
- Employee Resource Groups that provide supportive communities within Braze
- Collaborative, transparent, and fun culture recognized as a Great Place to Work®
ABOUT BRAZE
Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.
The company has repeatedly been recognized as a Leader in marketing technology by industry analysts, and was voted a G2 “Best of Marketing and Digital Advertising Software Product” in 2025.
Braze was also named a 2025 Best Companies To Work For by U.S. News & World Report, a 2025 America’s Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®, among other accolades. Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.
The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo.
At Braze, we strive to create equitable growth and opportunities inside and outside the organization.
Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.
We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you.
Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.Top Skills
Braze Singapore Office
Braze Singapore Office
30 Raffles Place, BNI Tower, #20-01, Singapore, 048622
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