Technical Advertiser Solutions Consultant II

Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company’s three core products are Snapchat, a visual messaging app that enhances your relationships with friends, family, and the world; Lens Studio, an augmented reality platform that powers AR across Snapchat and other services; and its AR glasses, Spectacles.

As a Technical Advertiser Solutions consultant, you will perform deep analyses on client campaigns. Working from our Singapore office, you’ll collaborate with our Sales teams to drive revenue and performance for advertisers on Snap.

• What you’ll do:

  • Provide excellent email and video call support to advertisers, agencies, and Snap Sales teams on Snap’s self-serve ad product suite with clear and timely communication, quality deliverables, and innovative solutions

  • Be an expert on Snap’s ad platform; use data to troubleshoot delivery, reporting, ad performance, and campaign optimization queries

  • Perform reactive analyses and ideate proactive initiatives and deliverables with Sales in order to increase performance and drive revenue

  • Serve as the main point of contact in the Auction for local sales teams and outsourced vendor teams by providing onboarding, ongoing support, and proactive strategy planning

  • Inform, influence, and execute new quality strategies and tactics using sound analysis and impact metrics to support your positions

  • Maintain established QA scores on responses and adhere to operational KPIs

• Knowledge, Skills & Abilities:

  • Advanced understanding of programmatic ad buying, auction marketplace dynamics, tracking pixels, and third-party measurement tools

  • Data-driven and able to work with large data sets in Excel to solve business problems, and providing practical insights via data visualization software (Looker, Tableau, etc.)

  • Excellent written, verbal, and presentation skills with strong interpersonal skills

  • Strong attention to detail and organizational skills

  • Flexibility to work modified on-call hours to ensure coverage for our customers and escalations

• Minimum Qualifications: 

  • Bachelor’s degree or relevant experience in Marketing, Business, or related field

  • 3+ years in digital advertising, technology or other related field

  • Fluent in English and Mandarin to support our China based advertisers

• Preferred Qualifications:

  • 1+ years working in Zendesk, Salesforce or similar CRM

  • Experience working with ad agencies, brand, and performance advertisers and Sales

  • Able to work independently while also operating as a collaborative team player 

  • Demonstrable track record of preparing and leading trainings

  • Ability to explain complex solutions in an easy to understand and engaging manner

  • Customer-driven with a passion for supporting growth

  • Product expert, know advertising products inside out 

If you have a disability or special need that requires accommodation, please don’t be shy and provide us some information.

"Default Together" Policy at Snap: At Snap Inc. we believe that being together in person helps us build our culture faster, reinforce our values, and serve our community, customers and partners better through dynamic collaboration. To reflect this, we practice a “default together” approach and expect our team members to work in an office 4+ days per week. 

At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets.

Our Benefits: Snap Inc. is its own community, so we’ve got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms. Our benefits are built around your needs and include paid parental leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap’s long-term success!