Technical Account Manager (Team Management)

There are NO limits to your career: come shape the future and be part of a truly unique global culture at OutSystems!

You will be responsible for leading a team of Technical Account Managers who are focused on ensuring the successful adoption and utilization of our technical solutions by our clients. You will guide and support the team, drive technical success, and collaborate with cross-functional teams to deliver exceptional technical support and solutions. Your role will involve managing client relationships, providing technical guidance, and leading the team to achieve customer satisfaction and business goals.

Main Responsibilities:

• Lead a team of Technical Account Managers, providing guidance, mentorship, and support to drive their performance, customer satisfaction, and professional growth.

• Communicate the team's goals and objectives, aligning them with the company's Technical Success strategy and business goals.

• Collaborate closely with clients to understand their technical goals and requirements, ensuring our solutions align with their business objectives.

• Provide technical guidance and best practices to clients, helping them optimize the use of our solutions to achieve their desired outcomes.

• Oversee the onboarding process for new clients, ensuring a smooth and successful implementation of our technical solutions.

• Conduct regular check-ins with clients to assess their satisfaction, identify any issues or challenges, and provide appropriate solutions or escalation as needed.

• Collaborate with cross-functional teams, including sales, product development, and customer support, to ensure client needs are met and issues are resolved in a timely manner.

• Act as a subject matter expert on our technical solutions, staying up to date with product enhancements, new features, and industry trends.

• Collaborate with the sales team to identify opportunities for upselling or cross-selling additional products or services to existing clients.

• Foster a culture of collaboration, knowledge sharing, and continuous improvement within the Technical Success team.

• Stay updated on emerging technologies and industry best practices to continually enhance your technical expertise and provide valuable insights to clients.

Requirements:

• 8+ years of experience in Mobile/Web application development;

• 5+ years of experience in a client-facing technical role, such as technical account management, customer success, or similar positions

• OutSystems development and administration experience is preferred

• Strong technical aptitude and understanding of software systems, APIs, cloud platforms, or other technical solutions.

• Prior experience in a leadership or team lead role, overseeing a team of technical professionals.

• Excellent leadership, communication, and interpersonal skills, with the ability to motivate and inspire a team.

• Strong problem-solving and analytical skills, with the ability to understand complex client requirements and provide appropriate solutions.

• Exceptional client relationship management skills, with a focus on building trust, understanding client needs, and delivering exceptional customer service.

• Ability to manage and prioritize multiple clients in a fast-paced, dynamic environment.

• Strong collaboration and cross-functional teamwork abilities, with the ability to work effectively with internal teams to address client needs.

• Detail-oriented with a focus on delivering high-quality work and meeting client expectations.

• Proactive and self-motivated, with a demonstrated ability to take initiative and drive customer success.

• Ability to travel;

• Bachelor's degree in a relevant technical field (e.g., computer science, information technology) or equivalent work experience. Master's degree is a plus.

The Longer Story:

Working at OutSystems

Our goal is to ensure that OutSystems is a place for bright, happy, and motivated people who share a common purpose and take pride in doing excellent work to pursue our vision of providing the AI-powered low-code development platform enterprise leaders trust to build, secure, and evolve their business applications, agents, and core systems. Our culture is focused on our core values of trust, customer success, innovation, and alignment. Our team members operate with transparency, integrity, and accountability, define success through the lens of the outcomes we deliver for our customers, push the boundaries with excellence, and work together toward our shared vision to deliver on what matters most.

What do we have to offer you?

• A company that is always growing, changing, and innovating. We challenge each other to innovate in our products, in our team, and how we use our own technology. And we give our teams space to be proactive and creative.

• Real career opportunities. We care about growth and development. Yes, vertical career progression is a possibility, but it's not the only one. From lateral moves and joining different teams to mastering specialized skills, we support your growth no matter what your goals are.

• Work colleagues that are as smart, hard-working, and driven as you. We act as one global OutSystems team, taking ownership and working together toward a shared vision.

• Disrupting the status quo is in our DNA. In fact, it’s why our company exists.

• We ask “why” a lot. It helps us connect our individual work to the bigger picture and sometimes even uncover a better way.

Are you ready for the next step in your career? Then we’d love to hear from you!

OutSystems nurtures an inclusive culture of diversity, where everyone feels empowered to be their authentic self and perform at their best. A company that embraces the creativity and innovation that comes through diverse perspectives. We are committed to creating a team that reflects society through inclusive programs and initiatives and are proud to be an equal opportunity employer. All qualified applicants receive equal consideration regardless of race, place of origin, color, age, marital status, religion, sex, sexual orientation, gender expression or identity, protected veteran status, disability status or any other status protected by law.