Systems Engineer

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters — to you, to your community, and to the world.

Progress starts with you.

The Workload Automation & Scheduling group is responsible for engineering and support of the IT infrastructure for Visa Inc. and VisaNet via Vendor Tools and Homegrown Utilities. The team is responsible for all technical aspects of the Workload Automation lifecycle from project initialization, system installation and maintenance, operational support to application and system decommissioning. This role is a basic SME individual contributor role responsible for identifying and resolving issues of moderate to high complexities to do with Visa’s Workload Automation Scheduling, VFT/MFT. This position is at a professional level and requires strong execution and analytical abilities to diagnose, mitigate and resolute small to highly complex events. This role works independently and receives minimal guidance providing out of the box solutioning, innovation and keeping up with the latest industry innovative workload automation processes.
Responsibilities:  

• Support of Workload Automation Tools (BMC Control-M & Broadcom ESP)
• Excellent Problem Determination skills to ensure mitigation time is kept to a minimum in meeting SLA and uptime expectations.
• Basic understanding to write and integrate into WA tools scripts for automation in the following languages NodeJS, MVS JCL & REXX, HTTPs API, JSON, Python, HTML, XML, Shell and JavaScript.
• Proactively work with Ops PRE, PD and or vendors to provide a resilient, flexible and fit for purpose solution around Workload Automation for Visa’s & M&A’s internal and external customer resolving issues and system problems.
• Provide 24X7 production support of Visa operations. Requires on-call rotational support for geographically dispersed data centers.
• Proactively work with leaders to implement improvement and help push the team to achieve better efficiency and advancing in technical knowledge in the Workload Automation area.
• Ensure that all server deployment follow Visa security guidelines and report any non-compliance for the Workload Automation Platform.
• Communicate and work cordially in global team with teammate from different culture and in time zone.
• Manage workload and escalate to appropriate Engineers and manager, as needed.
• Work with other support, development, and user groups to manage requests from the perspective of automation and BRP failover design and functionality.
• Work with vendors on software issues and problems as needed.
• Basic use of documentation tools, such as Microsoft Project, Microsoft Excel, and Microsoft Power Point.
• Ability to work with management and users from all levels of knowledge and expertise.
• Act as Coordinator for centralize change and managing the request and coordinating the work between various internal Ops, PRE & PD groups
• Act as Change Coordinator to Process, Assign and Report Enterprise tooling changes assigned to Gsched & Workload Automation

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Basic Qualifications:

• 2 - 5 years of work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD degree
• 2+ years of Unix/Linux experience

Preferred Qualifications:

• Project Management Skills is a must
• Basic working knowledge of Linux, Windows, Mainframe & Tandem operating systems (Need to have prior experience on all Visa Operating Systems)
• Basic working knowledge of Workload Automation Tools (Control-M & ESP) (Need have prior scheduling experience with Visa’s Workload Automation Tools)
• Basic Ability to write scripts for automation. Windows/Unix/NodeJS/MVS JCL & REXX/API/JSON, Python, HTML, XML, Shell and JavaScript. (Ability to code simple scripts to automate workload)
• Workload Automation Scheduling experience is required
• Ability to solicit Workload Automation options to end users
• Strong problem determination skills.
• Basic working knowledge of Databases, Java, JavaScript & Hadoop. (Basic DB queries, Ability to review and understand Java, JavaScript & Hadoop on Scheduling Definitions)
• Basic knowledge of documentation tools, such as Microsoft Project, Microsoft Excel, and Microsoft Power Point.
• Ability to work with management and users from all levels of knowledge and expertise.
• Ability to work independently.
• Basic – Advanced systems engineering or programming experience.
• Team player with strong communication skills.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.