Title: Systems Engineer
Reports to: Client Technology Manager
Department: Support
Location: Singapore – Remote
Term: Full-Time, Exempt
About Atlas Technica
Atlas Technica’s mission is to shoulder IT management, user support, and cybersecurity for our clients, who are hedge funds and other investment firms. Founded in 2016, we have grown year over year through our uncompromising focus on service.
We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our Core Values, thrive, and contribute to this environment while putting the customer first. At Atlas Technica, we offer a competitive salary, comprehensive benefits, and great perks to our global Team. We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members. Join Atlas Technica now!
Position Overview
We are seeking a Systems Engineer to join our growing Support team in Singapore. This is a hands-on technical role focused on providing remote IT support, troubleshooting, systems administration, and escalation support across Atlas Technica client environments.
The Systems Engineer will work closely with Systems Engineers, Senior Systems Engineers, Client Technology Managers, and other technical teams to resolve support requests, maintain client technology environments, and deliver a high-quality support experience. This collaborative environment provides strong opportunities for continued technical development and exposure to increasingly complex infrastructure, cloud, security, and project work.
The successful candidate will combine strong technical troubleshooting skills with excellent communication, organization, ownership, and a customer-first approach to supporting users and client environments remotely.
Position Responsibilities:
- Provide remote IT support and technical assistance to users across assigned client environments
- Manage and resolve support requests through the organization’s ticketing system
- Troubleshoot end-user issues involving Microsoft Windows, Microsoft Office, desktops, laptops, mobile devices, peripherals, and related workplace technologies
- Support Microsoft 365 environments, including Exchange Online, SharePoint Online, Microsoft Intune, Microsoft Teams, and Microsoft Entra ID
- Assist with systems administration across Microsoft Windows Server, Active Directory, Group Policy, identity, access, and endpoint-management technologies
- Troubleshoot networking, virtualization, cybersecurity, and infrastructure-related issues within client environments
- Escalate complex technical issues appropriately and collaborate with Senior Systems Engineers and other technical resources through resolution
- Maintain accurate ticket notes, technical documentation, procedures, and client-environment information
- Follow Atlas Technica’s technical standards, security requirements, documentation expectations, and strict change-control procedures
- Communicate proactively with users, technical teams, and internal stakeholders regarding issue status, resolution, and follow-up
- Participate in advanced support, infrastructure initiatives, and project work as technical capability develops
Requirements:
- 2+ years of relevant IT experience in desktop support, systems engineering, systems administration, or a related technical environment
- Strong end-user and desktop support experience across Microsoft Windows, Microsoft Office, desktops, laptops, mobile devices, and common workplace technologies
- Experience supporting Microsoft 365 environments, including Exchange Online, SharePoint Online, Microsoft Intune, and Microsoft Entra ID
- Working knowledge of Microsoft Windows Server, Active Directory, Group Policy, and related systems-administration technologies
- Experience supporting endpoint protection or threat-management solutions such as Sophos or similar platforms
- Basic understanding of virtualization technologies such as VMware or Hyper-V
- Working knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, LAN/WAN, VPN, routing, switching, wireless networking, and firewalls
- Strong written and verbal communication skills with the ability to communicate effectively with technical and non-technical users
- Strong troubleshooting, organization, documentation, and problem-solving skills
- Ability to work effectively both independently and collaboratively within a remote, fast-paced support environment
- Previous experience working within an MSP, professional services, or high-touch client support environment strongly preferred
- Ability to work remotely from Singapore and maintain reliable availability during the required working schedule for the role
Desirable Qualities:
- Financial services experience supporting hedge funds, private equity firms, investment managers, or similar organizations
- Familiarity with financial market applications such as Bloomberg, Thomson Reuters, FactSet, or Capital IQ
- MSP experience, particularly with ConnectWise or similar service-management platforms
- Exposure to Microsoft Azure, AWS, or other public-cloud environments
- Experience with collaboration, identity, or device-management platforms such as Google Workspace, Box, Dropbox, Duo, Okta, AirWatch, or similar technologies
- Experience supporting Citrix XenApp or similar virtual application technologies
- Experience with cybersecurity and email-security solutions such as CrowdStrike, Carbon Black, Cylance, Mimecast, Proofpoint, or similar platforms
- Additional experience with storage, virtualization, or infrastructure technologies such as Nimble, Pure Storage, NetApp, Dell EMC, VMware, Hyper-V, or XenServer
Atlas Technica is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
