Systems Consultant

This is What You Will do in This Role: ​

• Audit customers’ existing operations, understand their current and future challenges and develop design levels and documentation to capture solution requirements
• Analysis of customer data to establish design level and identify opportunities
• Identify suitable concepts and solutions to meet customer needs and develop models to evaluate options
• Identify and develop preferred options which best meet the customer’s requirements and are within our capabilities to deliver
• Use of simulation tools to validate solutions and test sensitivities
• Manage any consultancy projects to meet deliverables and customer expectations within budget
• Review of RFP/tender documentation
• Preparation of proposals and documentation in a timely manner
• Preparation of systems Description of Operation
• Keep abreast of Dematic products, solutions and software and those of our competitors
• Assist sales with the preparation and delivery of customer presentations
• Assist sales and guide the customer through the solution development process and help build strong customer relationships and company credibility
• Lead internal and external customer facing discussions to explain solutions and articulate the benefits and value
• Ensure preparation and submission of proposals and support documentation in a timely manner
• Exercise sound commercial judgement
• Liaise internally with the regional and international Dematic Systems Sales and Sales Support teams
• Foster and develop relationships with market partners
• Facilitate a smooth handover of new projects from sales to operations
• Participate in initial project workshops and review software functional specifications to ensure delivery to expectations
• Audit project implementations to measure performance against expectations
• Support with training & development of new and junior staff to grow capability and capacity of the team.
• Develop specific design tools and standards

What We Are Looking For:

• Tertiary qualification in an engineering or scientific discipline
• International working experience
• Industry product and application knowledge in Logistics
• Experience with the application of Automation
• Experience in managing a consultative selling process
• Ability to engage and influence customer stakeholders up to General Management level
• Skilled in Simulation and the use of Simulation software packages
• Ability to analyse and interpret
• Ability to logically solve problems, think laterally and demonstrate initiative
• Ability to understand and explain technical concepts and solutions
• Strong verbal and written communication skills
• Strong customer focus and relationship skills
• Strong commercial acumen
• Positive and enthusiastic attitude with a high level of commitment and determination
• Customer service and satisfaction mindset
• Ability to work in a team and take up the leadership role when necessary
• Willing to travel