NCS is a leading technology services firm, operating across Asia Pacific in over 20 cities, providing services and solutions in consulting, digital, technology, cybersecurity and more. We believe in the power of technology to make extraordinary things happen and to create lasting impact and value for our people, communities and partners. We bring together people and expertise to harness the best of technology. Our diverse 12,000-strong workforce has delivered a wealth of large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.
Job DescriptionJob Summary
Responsible for planing, designing, installing, testing & implementing systems in accordance to specifications & service level. Where relevant, perform the necessary system programming & configuration.
Job Responsibilities
1) Plan, design, install, test & implement systems in accordance to specifications & service level. Where relevant, perform the necessary system programming & configuration.
2) Manage systems changes through established change request process & provide status reports to the relevant parties.
3) Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
4) Conduct root cause analysis & implement pro-active measures. Monitor effectiveness of implemented measures.
5) Monitor & measure the performance & availability of systems proactively; implement corrective actions identified to improve performance & availability.
6) Monitor the agreed service level (.e.g. service request, system availability),document & maintain the configuration of the systems; provide regular reporting to relevant parties.
7) Plan & implement service continuity measures, i.e., backup/restore procedures & disaster recovery plan, to ensure continuous operation of the business.
8) Provide systems related technical advice to customers or project team.
9) Ensure the management of ICT systems adhere to established ISO20000 and ISO27001 processes/ procedures, ITIL best practices and methodologies where applicable. (check with t)he rest of eng.
10) Manage budget, resources and schedule for system implementation /operation activities
11) Established facility management standards/best practices to ensure operation consistency across project/facility management teams
Qualifications- Diploma / Degree in IT related majors
- Min 2 years of experience
- Prior experience with Microsoft Windows and Oracle - Business Intelligence Enterprise
- Experience with Red Hat Linux, Oracle ASM or Microsoft SQL Server is highly advantageous
Top Skills
NCS Group Singapore Office
Singapore, 5 Ang Mo Kio Street 62, NCS Hub, Singapore, 569141
