System Engineer

Key:

• Review and implementation of Change Requests (CR) including requirement specifications, preparation, review and finalizing of CR/ solution from vendors, updating and seeking approval of CR from system owners, monitoring of CR progress, witnessing change completion and update of CR for closure.

• Support procurement like raising requests and queries for procurement, maintenance, service master contracts and service charges in bulk tender.

• Support power servicing ops, ensure power supplied are according to diagram, inform stakeholders, ensure power resumes and system availability.

• Obsolescence management – software licenses, hardware, OS and certificates.

• Manage Technical Refresh based on the asset lifespan, including GPC/OPC, Services and Infrastructure Migrations

Job Description

Carry out system management and staffing efforts to support Operation & Support (O&S) activities required to maintain the systems’ Service Level Agreement (SLA) and operations like:

• Contract management by carrying out contract activities (e.g., contract variations request) that involve contract types such as hardware maintenance contracts, software license contracts and procurement of the security certificate.

• Ensure vendor meet SLA and abide to contractual obligations. And to support the administrative process for any non-conformance to vendor’s contract obligation, including:

- System health monitoring, monitoring of system uptime and downtime.

- Escalate issues according to process.

- Manage and update any system incidents and update stakeholders.

• Sites support for all locations of the project.

• Patching:

- Ensure patches are tested and verified before seeking approval for patching downtime.

- Communicate system downtime to all stakeholders.

- Ensure system availability after patching is completed.

• Review and implementation of Change Requests (CR) including requirement specifications, preparation, review and finalizing of CR/ solution from vendors, updating and seeking approval of CR from system owners, monitoring of CR progress, witnessing change completion and update of CR for closure.

• Support procurement like raising requests and queries for procurement, maintenance, service master contracts and service charges in bulk tender.

• Support power servicing ops, ensure power supplied are according to diagram, inform stakeholders, ensure power resumes and system availability.

• Obsolescence management – software licenses, hardware, OS and certificates.

• Manage Technical Refresh based on the asset lifespan, including GPC/OPC, Services and Infrastructure Migrations

• Review and track tech refresh timeline.

• Support the submission of security clearance for related vendors.

• Support the audit of Authority Furnished Spares for related vendors.

• Support activities such as baseline review and management, including operation and maintenance manual review.

• Providing technical advice and project management recommendations.

• Support invoice verification, budget monitoring and forecasting for areas such as services/products, event support, system enhancement, CR and ad-hoc jobs.

• Review and update of the documentation such as project handbook, meeting minutes and other system documents from vendor (e.g.: troubleshooting, user and operational guides.).

• Perform other related duties as assigned or requested

• Diploma or Bachelor’s Degree in InfoSec/Information Technology/Information Systems/Business IT or its equivalent

• Relevant professional certifications, such as ITIL

• Minimally 1-2 years of experience in Operations Support or Project Management and supporting mission critical systems with very stringent SLA e.g. 99.9%

• Well-versed in operations best practices

• Well-versed in IT Service Management (ITSM) standards, processes, guidelines and best practices

• Able to cope in a highly pressured fast-paced environment

• Prior working experience in operations or project management

• Able to understand the system and software architecture, and user operations environment

• Willingness to pick up any new technologies