System Analyst
Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations.
We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure.
Our Operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing.
Experience: 10 years
Job Mode: Contract
Work Mode: On-site
Key responsibilities:
- Analyze business requirements and translate them into detailed functional specification.
- Lead discussions with business and IT stakeholders to define solutions, ensuring alignment with architectural standards and business goals.
- Collaborate with Functional Business Analysts (FBAs), Solution Architects, and end users to design and enhance application functionality.
- Conduct fit-gap analysis to assess alignment with functional and non-functional requirements.
- Perform impact analysis to identify affected systems and coordinate with relevant application teams for assessments.
- Facilitate walkthrough sessions of solution designs with stakeholders, including FBAs, testing teams (TCoE), and business users.
- Review and validate technical design specifications and perform critical code reviews to ensure quality and compliance with design standards.
- Support the design of high-level test strategies and ensure test coverage for critical business functions.
- Collaborate with relevant teams during system integration, user acceptance, regression, and performance testing phases.
- Provide guidance to testers and users on system configurations, including card parameter setup and end-to-end reconciliation processes.
- Manage defect triaging and resolution in collaboration with development and testing teams.
- Deliver post-implementation support and troubleshoot functional issues as needed.
- Identify, document, and escalate project or process risks to ensure timely mitigation.
Key Skills:
- Card payment domain knowledge
- Strong communication/documentation presentation skills
- Experienced and comfortable reading and interpreting complex mainframe codes, including COBOL, CICS, and JCL.
About Encora
Encora is the preferred digital engineering and modernization partner of some of the world’s leading enterprises and digital native companies. With over 9,000 experts in 47+ offices and innovation labs worldwide, Encora’s technology practices include Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering.
At Encora, we hire professionals based solely on their skills and qualifications, and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.
