System Analyst
Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations.
We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure.
Our Operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing.
Experience: 5 years
Job Mode: Full-time
Work Mode: On-site
Responsibilities
Part of a Tech-for-tech team to automate internal manual processes.
Assist Business users, Product Owners, Tribe Coaches and internal teams including but not limited to GBT Project Governance, Process Assurance, Resource Management and Compliance and Risk teams to provide requirement on automating all the agile delivery reporting / problem management /release planning/ SDM Process and Project Management reports for GTO Dashboard development.
1. Requirements Analysis & Report preparation
· Responsible to identify and define detailed functional specification from Business users / Product Owners and Tribe Coaches
· Analyze and document the “to-be” business and operation processes based on the agreed requirements, perform impact assessment and effort estimation
· Monitor and escalate issues related to requirements and scope-creep to project managers & team leads
· Keep track of projects and workstreams’ key deliverables & deadlines
· Identify areas for improvement in various internal workflow, and help to streamline current processes and automation
2. Team Collaboration
· Participate in user story grooming and transitioning requirement to the developers and ensure a clear and complete understanding of the requirements
· Assist in translating business requirements into test scenarios
· Participate in daily scrum with development team to clarify queries and resolve blockers related to requirements and scope
· Maintain up-to-date knowledge base related to agile reporting, problem management, release planning, project governance and process assurance, and resource onboarding features and processes
3. Testing Management
· Defect Triarch - Clarify test findings escalated by test team and classify the findings either as valid defect, data issue or change request
4. Project Management
· Assist team lead in managing project tracking, including timeline, budget and deliverables
· Prepare daily status for multiple internal and outsourced projects
Requirements
· At least 5-6 year experience in system analysis / business analysis or testing.
· 3-4 year experience in Agile scrum processes will be advantage
· Knowledge with IT projects life cycle in banking environment
· At lease basic product knowledge on Digital banking and related technology
· Good communication skills to liaise with different stakeholders (Technical / Business users / Testing team)
· Strong analytical skills & interpersonal skills
· Excellent skills in Microsoft Excel, PowerPoint preferred
· Working knowledge of project management tools (Jira, Confluence) will be advantage
· Able to work under stress and fast-pace environment
About Encora
Encora is the preferred digital engineering and modernization partner of some of the world’s leading enterprises and digital native companies. With over 9,000 experts in 47+ offices and innovation labs worldwide, Encora’s technology practices include Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering.
At Encora, we hire professionals based solely on their skills and qualifications, and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.
