System Analyst
Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations.
We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure.
Our Operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing.
Experience: 10 years
Job Mode: Full-time
Work Mode: On-site
Responsibilities
- Analyse, develop, enhance, debug, support, maintain, test applications
- The primary work comprises of requirement analysis, mapping design, technical specification, programming, code review, job scheduling, perform unit test and SIT, support UAT, deploy to production, post implementation support, and technical documentation.
Requirements:
- Bachelors’ Degree in Computer Science or related field.
- At least 10 years’ relevant experience with Avaya Components, Contact Centre and Unified Communications.
Essential:
- You must be the experienced developer, with good experience in system integration/interfacing across different platforms like TMAC, OCM, CRM, IVR, CTI and VOIP
- You will typically be assigned to work on specific projects and is expected to support the Application Delivery.
- Manager (ADM) in all relevant technical matters, end-to-end, within the project.
- Depending on the project, your duties may include coding, scripting, building new systems (where necessary) and interfaces. For new system build-up, you may need to environment support during SIT/UAT.
- You are expected to ensure your work are adequately documented and transferred to the production team post-cutover.
- You will be expected to work with the senior developers and system architect in formulating technical solutions that is fit for purpose for your assigned projects. The solution will need to satisfy all security, regulatory and architectural standards.
- Hands-on implementation and application support experience in Avaya Experience Portal, Avaya Proactive Outreach Manager. Implementation experience in Avaya Contact Centre Products is a MUST
- Knowledge on TETHERFI Products will be added advantage
Key Domain/ Technical Skills:
- SQL, VB, .NET
- Red Hat Linux, Shell Script, Java
About Encora
Encora is the preferred digital engineering and modernization partner of some of the world’s leading enterprises and digital native companies. With over 9,000 experts in 47+ offices and innovation labs worldwide, Encora’s technology practices include Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering.
At Encora, we hire professionals based solely on their skills and qualifications, and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.
