The System Analyst/Architect will assist healthcare professionals using Elekta products by providing technical support and resolving system issues. Responsibilities include executing system verification protocols, troubleshooting instrument discrepancies, prioritizing clinical system downtime, and documenting all support activities.
Are you a current Elekta employee?
Please click here to apply through our internal career site Find Jobs - Elekta.
Want to join a team with a mission to improve and save lives?
We continually look for motivated and skilled individuals who are interested in supporting our customers – healthcare professionals who use our products to help patients and their communities.
We currently have the following opportunity available - please contact us for more details!
- Support Specialists are primarily responsible for providing assistance with the Elekta product family in the Taiwan and Hong Kong regions.
- Possesses moderate proficiency in operating instruments, software systems, and performing repairs or replacements of parts and subassemblies.
- Capable of drafting and executing moderately complex system verification and characterization protocols, along with associated data packages.
- Competent in identifying, analyzing, and interpreting the interacting causes and effects of instrument issues, discrepancies, problems, or complaints, in compliance with governing procedures.
- Prioritizes tasks to ensure clinical system downtime issues receive immediate attention.
- Effectively communicates the necessary steps to customers for diagnosing and resolving problems.
- Utilizes appropriate remote support tools to proactively identify and resolve issues remotely.
- Accurately documents all support activities in accordance with Elekta’s policies and procedures.
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