The Support & Implementation Engineer will implement solutions, troubleshoot customer issues, ensure technical documentation accuracy, and collaborate with engineering teams.
We are looking to recruit Support & Implementation Engineers who will provide high-level onsite and remote IT technical liaison. The Support & Implementation Engineer will be responsible for enterprise solutions implementations and support services for incidents or issues. The position will require close collaboration with other technical support and engineering teams at different levels.
Responsibilities
- Implement and install solutions at customer's infrastructure platforms.
- Work onsite and offsite to troubleshoot and diagnose customer-reported issues on the different implementation layers.
- Act positively and respond promptly to the customer’s requests/tickets.
- Prepare, review and ensure the accuracy of technical documentation.
- Conduct Preventive / Corrective Maintenance visits.
- Perform any other job-related duties related to work.
Requirements
- Bachelor's Degree in Information Technology, Engineering/Science, Computer application, or any related field.
- At least 2 years experience in a similar field.
- Good command of the English language (Speaking, writing, and presentation).
- Good command of the Russian language (Speaking, writing, and presentation).
- Willing to travel and work extra hours when needed.
- Experience in database engines (Oracle, MS-SQL, and PostgreSQL).
- Experience in operating systems (Linux and MS Windows).
- Developed knowledge in cloud Infrastructure Orchestration Tools (Ex. Kubernetes, HashiCorp Nomad).
- Working experience in application servers (Ex. Apache Tomcat, Oracle WebLogic, IBM WebSphere).
- Knowledge and acquired skills of DevOps techniques including (CI/CD, Helm, Ansible).
- Knowledge in Directory Services (AD & LDAP).
- Professional effective communication, verbal and written.
- Customer oriented mentality.
- Excellent personal skills.
- Details oriented and a team player.
- Initiative and self-managed.
- Time management and result oriented.
Experience in one or more of the below is a plus:
- Experience in large enterprise environments with emphasis on payments, remittance solutions.
- Experience in Cloud Computing, Virtualization Technologies, Storage, Network Infrastructure.
- Implementation experience of High Availability & Disaster Recovery, Backup & Recovery Strategies.
- Knowledge of PKI Infrastructure and Certificate Authorities.
- Knowledge of database engines (MySQL and NoSQL Databases).
- Knowledge of server and client operating systems (Linux Distros, MS Windows).
- Knowledge in Object Storage management.
- Knowledge of Security Authentication and Authorization Solutions (HashiCorp Vault and Keycloak).
- Knowledge in Cloud-based Solution Infrastructure (AWS, Azure, Google Cloud, OCI, IBM).
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