Support and Implementation Consultant

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

Broadridge Singapore is a specialist process automation and operational risk management software and services company. We are a leading financial services organisation, providing software and services to the treasury, retail, financial and securities markets.

Our regional support team in Singapore is looking for a bright and dynamic individual to join us for the Support and Implementation Consultant position.

Role Overview

This role reports to the Head of Production Support APAC and is responsible for the support and implementation of the Broadridge Data Control suite of products.

The Support and Implementation Consultant will serve as a key member providing technical support and leading implementation projects for our reconciliation software. The role requires strong problem-solving skills, technical expertise, and a client-focused approach to ensure successful software deployment and ongoing client satisfaction.
 

Responsibilities

• Provide 2nd line support, managing the call through to completion ensuring the client is completely satisfied.

• Maintain and manage the call details and history within the call tracking system.

• Collaborate with the development team to resolve complex technical issues and communicate solutions to clients.

• Conduct and document business analysis/requirements for new projects as well as performing documentation updates.

• Work closely with clients to understand their specific needs and tailor the implementation process accordingly.

• Lead and manage software implementation projects from inception to completion, and to work with Project Managers to ensure timely delivery of implementations.

• Develop and maintain comprehensive implementation documentation and guides.

• Ownership and accountability of project implementation activities.

• Conduct user training sessions to ensure effective adoption of the software.

• Maintain an up-to-date knowledge of all relevant Broadridge products and technology.

• Stay current with software updates and industry trends to provide informed support and recommendations.

Your Profile

• Proven experience in a technical support or software implementation role, preferably with reconciliation or financial software.

• Strong understanding of reconciliation processes and software applications.

• Knowledge in Microsoft OS Systems and MS SQL Server is a must.

• Familarity of key industry messaging e.g. ISO15022, ISO20022

• Ability to multi-task on both support and implementation activities.

• Flexibility to adapt to varying client needs and project requirements

• Proficiency in using support ticketing systems and CRM software.

• Excellent communication and interpersonal skills, with a client-focused approach.

• Good overall problem solving and troubleshooting skills.

• Effective writing skills.

• Service oriented and be able to perform independently.

• Entrepreneurial and self-motivated

• Strong interest in learning a wide variety of Financial Solutions products.

• Experience in banking sector (an advantage)

#LI-KA2 #LI-Hybrid

Broadridge associates helped us envision our Connected Workplace - a work model that allows associates around the globe, dependent upon their role responsibilities, take advantage of the benefits of both on-site and off-site work to support our clients, one another, and the communities where we live and work. Our Connected Workplace is grounded in the concept of FACS: Flexible, Accountable, Connected, and Supported, which is our commitment to our associates. FACS supports our strong culture and allows us to achieve business goals while supporting meaningful work-life integration for our associates.
We are dedicated to fostering a diverse, equitable, and inclusive environment and committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates can only do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates diversity in all its dimensions.