Accion Labs

Support Analyst

Posted 3 Days Ago

Be an Early Applicant

In-Office

Singapore

Mid level

In-Office

Singapore

Mid level

Provide 1st level support for Treasury applications, monitor production environments, resolve incidents, and manage EOD batches with adherence to SLAs.

The summary above was generated by AI

Company Description

Accion Labs is a global technology services firm with offering a full range of product life-cycle services in the emerging technology segment. This includes Web 2.0, Open Source, SaaS/Cloud, Mobility, IT Operations Management/ITSM, Big Data and traditional BI/DW.

Through nine global offices and a rapid-response delivery model, Accion offers a range of engagement models such as turn-key projects, extended-teams, shared-IP development, offshore-leveraged engagements and professional staffing (contract, contract-to-hire & direct perm).

Accion Labs is privately-held, venture-funded and has a hands-on management team that believes in execution and outcome.

Job Description

Role: - Support Analyst

Job Description

· The ideal candidate must have skills and experience to support applications in Treasury as part of L1 team.

Key Responsibility

· Being a part of shift based Treasury production and environment team

· Monitoring of applications and EOD batches in Production

· Providing 1st level resolution to the users

· Incident resolution and release management

· SLA adherence and compliance to incident escalation

Desired Skill

· 3 to 5 years of experience in supporting Treasury domain based applications with banks

· Should have experience in monitoring and troubleshooting EoD batches

· Experience working in both Unix and windows environment is a must

· Should have experience in working SQL queries

· Experience in performing maintenance activities for applications

· Experience in Incident, Problem, and change and release management process

· Good understanding of the incident escalation process

· Should be flexible in working in various shifts and weekend shifts as well

· Experience in Murex application monitoring in Production is an added advantage

· Knowledge of Control-M, UNIX and Shell scripting is desired

· Knowledge in Murex Data Mart report troubleshooting is desired

· Experience in automating the manual effort will be added advantage

Additional Information

All your information will be kept confidential according to EEO guidelines.

Top Skills

Control-M

Murex

Shell Scripting

SQL

Unix

Windows

Similar Jobs

Accion Labs

IBM AIX-Support Analyst

3 Days Ago

In-Office

Singapore, SGP

Mid level

Big Data • Cloud • Mobile • Business Intelligence

The IBM AIX-Support Analyst will focus on providing support and management of IBM AIX systems, requiring at least 3 years of experience with IBM AIX as a mandatory skill. Actimize experience is preferred.

Top Skills: ActimizeIbm Aix

Accion Labs

Java - Support Analyst

3 Days Ago

In-Office

Singapore, SGP

Mid level

Big Data • Cloud • Mobile • Business Intelligence

The Java Support Analyst role involves providing support for Java applications and systems, requiring 2-5 years of experience with J2EE and optional skills in Sybase Adaptive Server Enterprise.

Top Skills: Enterprise Edition (J2Ee)Java 2 PlatformSybase Adaptive Server Enterprise

Accion Labs

Support Analyst - DWH

3 Days Ago

In-Office

Singapore, SGP

Mid level

Big Data • Cloud • Mobile • Business Intelligence

The Support Analyst - DWH role involves application development and support for financial data warehouse systems, requiring skills in Informatica and PL/SQL.

Top Skills: Business ObjectsCognosInformaticaOracle ObieeOracle Pl/SqlQlikviewSAS

What you need to know about the Singapore Tech Scene

The digital revolution has driven a constant demand for tech professionals across industries like software development, data analytics and cybersecurity. In Singapore, one of the largest cities in Southeast Asia, the demand for tech talent is so high that the government continues to invest millions into programs designed to develop a talent pipeline directly from universities while also scaling efforts in pre-employment training and mid-career upskilling to expand and elevate its workforce.